Leasing Manager

Description This helps us understand how you work best and ensures alignment with the role and our culture. At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team. Morgan Core Values We are Self-Starters In it to win it We take initiative Be accountable One Morgan We are team players We are inclusive No Drama We Get it Done We are reliable We are effective Raise the Bar We learn from our mistakes We strive to improve Hold ourselves to high standards Keep on Truckin’ Embrace challenges & be optimistic We are resilient Choose positivity We are level-headed Reputation is Earned Daily Do the right thing We are honest and have high integrity We make good decisions We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success: Training Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care) Health Savings Account Voluntary Life Insurance Long-Term Disability Insurance Company Paid Life Insurance Company Paid Short-Term Disability Insurance 401K (Traditional & Roth) with Company Match Employee Assistance Program Vacation Sick Floating Holiday Holiday Schedule Referral Bonus Program Leasing commissions and Renewal commissions How does Morgan Group benefit you? Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential. What You'll Do Duties and responsibilities Leasing Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.). Document all telephone and in-person visits on appropriate reports. Maintain all electronic guest cards, documentation, and follow-up according to established procedures. Inspect models and available “market ready”, communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale. Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements. Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs Provide Welcome Letter and Move-In Instructions to all approved applicants. Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community. Assist in monitoring renewals. Distribute and follow-up on renewal notices. Monitor advertising effectiveness. Gather information about market competition in the area and file. Represent the company in a professional manner at all the times. Administrative Accept rental payments and give immediately to Assistant Community Manager. Type lease and complete appropriate paperwork and input information onProperty Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures. Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab. Maintain and record daily inspections for the community. Distribute important communication and notices to the residents through the property app. Maintain accurate monthly commission records on leases and renewals for bonus purposes. Assist management team with other various tasks as required. Consistently implement policies of the community. Resident Retention Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments. Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. Maintain open communication with Property Manager and Maintenance Supervisor. Contribute to cleanliness and curb appeal of the community on continuing basis. Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager. Participate in outreach marketing activities on a regular basis to obtain prospective residents. Advise residents of referral concessions (if permitted). Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc. Conduct market surveys and shop competitive communities. Essential Job Functions: Fair Housing Certification, willingness to obtain prior to interacting with prospective residents. Demonstrate an ability to support and contribute to community team. Demonstrate strong oral, written and electronic communication skills. Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms. Must possess a positive attitude and the ability to smile under all circumstances. Complete all required training in order to comply with new or existing laws. Ability to work a flexible schedule, including evenings and weekends. Two (2) years’ experience in previous relevant customer service. Neat, clean, professional at all times throughout the workday and/or whenever present at the community. Comply with expectations as demonstrated in the employee handbook. Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem. Successfully pass drug test. Qualifications REQUIRED: High School Diploma or better PREFERRED: Associates Degree or better, Bachelor’s Degree or better Vision Requirements: Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence. Frequent need to see small detail. Frequent need (33%-50%) to see things clearly beyond arm’s reach. Hearing, Speaking and Written Requirements: Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects. Ability to read, write and understand English. Driving Requirements: Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities. Occasional need (1%-33%) to respond to after hour emergencies. Must have a valid driver’s license, insurance and car registration if driving for business purposes. Constant need to be indoors (100%). Frequently outdoors (33% to 50%) during all weather conditions. Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection. Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment. Ability to shift attention between duties and adapt to changing business needs with minimal notice. Ability to maintain concentration, accuracy, and productivity while experiencing frequent interruptions. Ability to make sound business decisions and exercise independent judgment in a timely manner. Ability to communicate effectively with residents, prospects, team members, vendors, and other stakeholders in person, by telephone, and through written communications. Ability to effectively use computer systems, property management software, email, and other technology platforms while managing multiple priorities. The work environment and essential functions described above are representative of those that a team member encounters and must be able to perform successfully, with or without reasonable accommodation. Qualifications Education Required High School or better. Preferred Associates or better. Bachelors or better. Experience Preferred Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred. Must be a proficient user of email, Internet (specifically social media sites) and web-based applications. In addition, proven experience in the following is required:1. Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.2. Above average organizational and verbal skills.3. Ability to accurately perform basic mathematical functions.4. Strong customer service and marketing skills. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr