Seasonal Event Technician, Audio Visual - Gaylord Palms Resort & Convention Center

Position Overview A seasonal Technician is responsible for the set up and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. The seasonal full‑time position will end May 2026. Seasonal full‑time positions offer benefits, overtime, training, and promotional opportunities. At the end of season May 2026, you may be invited to reapply based on business levels and performance. Key Job Responsibilities Equipment Operation – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment. Customer Service – Strives to exceed expectations and needs of internal and external customers; maintains a positive relationship with clients; meets guests on site to ensure equipment setup is working; monitors events and checks in on customers throughout the day; understands and fosters the hotel/client relationship. Technical Ability – Demonstrates basic operational ability to troubleshoot and problem‑solve equipment and software issues; handles equipment challenges and changes in a timely and professional manner. Systems Knowledge – Follows procedures and completes systems entry and paperwork accurately; uses equipment sheets to determine scheduled setup and strike; interacts with other staff and outside vendors; increases revenue by utilizing floor up‑selling techniques; works with clients to finalize invoices; completes order entries in Navigator as needed. Job Qualifications High School Diploma required; Associate’s degree preferred. Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days. 1 year of customer service or hospitality experience preferred. 1 year of audio‑visual experience or equivalent educational environment preferred. Valid driver’s license required for team members that may operate company vehicles; additional DOT requirements may apply. Must be able to lift 50 lbs. Competencies Deliver World Class Service – Hospitality, Ownership. Do The Right Thing – Instills Trust, Safety Conscious. Drive Results – Action Oriented. See The Big Picture – Tech Savvy. Value People – Communicates Effectively. For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( link ). Work Environment Hotel – Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions range from moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times include irregular hours, on‑call status, days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore. Physical Requirements Occasionally: Peripheral Vision; Carrying 51‑100 lbs.; Pushing/Pulling Over 100 lbs. Frequently: Color Vision; Depth Perception; Lifting 16‑50 lbs.; Carrying 16‑50 lbs.; Pushing/Pulling 16‑50 lbs. and 51‑100 lbs. Continuously: Close Vision; Distance Vision; Hearing; Lifting 0‑15 lbs.; Carrying 0‑15 lbs.; Pushing/Pulling 0‑15 lbs. Daily allocations: 0‑1 hour – Climbing; 2‑3 hours – Sitting, Stooping, Crawling, Kneeling, Bending, Reaching; 4‑5 hours – Standing, Walking, Grasping. Compensationh3> Hourly Pay Range: $14.22 – $18.48. The compensation offered is based on qualifications for the specified location and may include overtime, bonuses, or incentives. Encore is committed to providing the best benefits options for our employees and families. View benefits options worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging . #J-18808-Ljbffr Encore