Driver and Customer Service Representative

Description:
Starting Wage - $20 per Hour
Faithful Companion Pet Cremation Services is searching for a full-time, Driver/CSR at a rate of $20 per hour.
We are a family-owned company providing high-level, compassionate care for pets and their families. The Driver/CSR position is responsible for using a company vehicle to take deceased pets into our care and returning the cremated remains upon completion of cremation services.
This is an excellent entry-level position for anyone with an interest in Funeral Service. We provide hands-on training in cremation operations with no prior degree or certifications necessary. As a top pet cremation provider across the nation, we also offer many opportunities for growth within the company.
We are a customer service-focused company that understands that pets are truly family members. We are looking for people who are equally service-minded, and who comprehend the honor and privilege it is to serve pets and their families through such a difficult time. Our service model is evident in everything we do, including how we serve our Faithful Companion team members. We pride ourselves on maintaining an employee-centric company culture that values open communication, a healthy work-life balance, rewarding work, and a family atmosphere.
The Driver/CSR position is offered a full benefits package, available after 30 days of employment, which includes the following:
-Sick Time
- Vacation
- Bereavement
- 401K with up to 4% match on contributions
- Medical including the option to add an FSA/HSA for medical and dependent care
- Dental
- Vision
- Company paid life insurance
- Voluntary pet insurance
- Short-term and long-term disability insurance
POSITION RESPONSIBILITIES:
- Driving company vehicles (minivans) in a safe and courteous manner.
- Transportation of pets to and from family's homes or veterinary clinics.
- Maintaining a professional appearance (uniforms provided).
- Accurately completing all required paperwork and electronic forms.
- Operating cremation equipment (training provided.)
- Obtaining paw prints and other memorial items as requested.
- Using various tools and equipment to customize and package cremains for delivery.
- Keeping clean workspaces and vehicles.
- Providing high-level customer service both in person and over the phone.
- Handle and transport pets with the utmost respect and dignity at all times. Requirements:
- Comfortable speaking to people with compassion and professionalism.
- Possess a valid driver's license and successfully pass a motor vehicle record check.
- Successfully pass a background check.
- Adhere to our strong code of ethics.
- Successfully pass a 4-panel drug screen (Cocaine, Amphetamines, Opiates, PCP).
- Ability to lift 75lbs unaided.
- Possess a cell phone with the ability to call, text, and use a GPS application.
- Detail-oriented mindset with a commitment to delivering error-free services.
- Flexibility with scheduling. Evenings and weekends are required. Shifts will vary.
Compensation details: 20-20 Hourly Wage