Dispatcher/Router Combo

DispatcherShift: Monday - Friday; 8:30AM - 5:00PMPay: $23.00/hr. + OT as neededUnder immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stopsProvides highest level of customer service to all customers in line with Customer 1st objectivesMonitor, process, and escalate SFDC cases to supervisorAssist walk-in customersAssists drivers with problems/issues as issues arise (during the day or at the end of the route)Reviews driver's paperwork and files paperworkReview and updates routes, new customers based on daily communication, reroutes existing customers as requiredEnsures that routes are balanced dailyAssists Trans Supervisor/Manager as needed/directedUpdate SAP data / notesCommunicate performance standards and objectivesKeeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetingsAlways maintains a safe and compliant workplaceIn the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuriesPerform other duties and responsibilities, as assignedHigh School Diploma or equivalent2 years experience, preferably in Transportation, Logistics, Routing and Customer ServiceOffice: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post?consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas?to?electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks – the largest heavy?duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA?approved alternative.Job Identification 2352536Job Category Operations SupportPosting Date 09/03/2026, 04:37 PMJob Schedule Full timeLocations 107 S Parkmont, Butte, MT, 59701, US (On-site)