Client Experience Representative

Job Overview Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise, assist all clients in a timely manner, and understand their inquiries. What You Will Be Doing Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information Establish and maintain cooperative relationships with our internal and external clients Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation Perform effectively under continuing pressure and with frequent interruption Must Have Qualifications High school diploma or equivalent Vibrant personality and a desire to be a team player Strong written and verbal communication skills Must be comfortable in a high volume call center environment (700-900 calls per day) Comfortable working on multiple computer screens and software systems in a fast-paced environment Nice‑To‑Have Qualifications 1-2 years of high level reception OR call center experience Benefits Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state‑of‑the‑art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full‑size basketball court Wellness area, including an in-house primary‑care physician’s office, full‑time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab‑and‑go snacks In‑house Starbucks and Dunkin Indoor/outdoor café with Wi‑Fi Additional Information All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job‑related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes. #J-18808-Ljbffr United Wholesale Mortgage