Customer Service Rep

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Rep Full Time ADMIN SUPPORT 2 Attachments 30+ days ago Requisition ID: 1022 Salary Range: $21.51 To $23.94 Hourly Job Title: Customer Service Representative – Single Service Location: All Driver License and Motor Vehicle Offices General Summary:TheCustomer Service Representative shall determines the customer’s needs and acts as an advocate to complete the transaction in a courteous, accurate and timely manner with an emphasis on customer service. The support clerk may be responsible for processing vehicle registrations, renewal of Drivers License, Issuance of Fishing licensure or Birth Certificate, collection of Property Tax or Tourist Tax. The support staff member will ensure that all transactions processed will comply with all regulations set forth by the Department of Highway Safety, Florida Fish and Wildlife Conservation Commission, Florida Department of Agriculture and Consumer Services as well as the Collier County Health Department. Essential Job Functions: D/M Ability to navigate FDLIS/FRVIS/CWIS or ORION software used to process transactions for driver license, birth certificates, motor vehicles or concealed weapons and obtaining signatures, photographs or scanning documents. D/M Must Accurately collect payment for all services provided which may include, but are not limited to, motor vehicle transactions, driver license transactions, property taxes, Concealed weapons, hunting and fishing license and Birth Certificates. Ability to use cashiering application used to collect fees for all transactions processed. D May be required to administer a vision test. If testing, must be knowledgeable of requirements for driving. D May need to observe customer’s signs of physical or mental impairments which would affect the ability to safely operate a motor vehicle with the ability to determine the nature and severity of observed impairment. M Ability to process transactions by mail, when required. D/M Must be knowledgeable and remain current on relevant procedure manuals specific to job duties. Must understand governmental regulations and instructions pertaining to duties. Must be able to clearly communicate Florida law and statutes to customers providing instruction to customers in a written and/or verbal format. D/M Assist the public with completion of application, when authorized by law, for all services provided. The support staff member assists in the completion and perfection of supporting documents and issuance of receipt when applicable. The services provided may include, but are not limited to, transactions for Motor Vehicle, Driver License transaction s, Property Tax, Concealed weapons and birth certificate. D/M Attends to the needs and/or requests of the public in a courteous, pleasant and timely fashion both in person, via e-mail, written correspondence and on the phone. D/M Enters data into database with high level of accuracy with high emphasis on spelling. D Must be knowledgeable of legal documents, Florida statutes, policies and procedures for issuance of a driver license or I.D card. Ability to identify fraudulent documents on behalf of all applicable state and local agencies. D/M Must have a working knowledge of all partner agencies that associate themselves with driver license or Motor Vehicle (i.e. voter registration, Donate life, veteran’s affairs) M May be required to process parking permits initial applications and renewals including collection of fees. D/M May be responsible for accurately balancing cash drawer daily. M May be required to issue hunting and fishing licenses using regulations set forth by the Florida Fish and Wildlife Conservation Commission. D May be required to have working knowledge of on-line driver’s transcript records and able to educate customers as to process of clearing record. D Duties may include knowledge of procedure, statutes, and acceptable documentation to assist customers as they electronically prepare Florida concealed weapons application and obtain customers photograph, fingerprint and HazMat applications. D/M Other duties as assigned. Departmental Accountabilities: D/M Provides customers and coworkers with competent, courteous and accurate customer service. D/M Demonstrates good working knowledge of the published procedures and regulations governing the Tax Collector’s Office. D/M Prepare reports, schedules and correspondence within established guidelines. D/M Maintains confidentiality of sensitive and restricted information that is reviewed. D/M Able to deal with problems involving several concrete variables in standardized situations. D/M Employees are expected to be ready to help the first customer at the time that the office opens. D/M Maintain adequate supplies at their station. D/M Maintain a clean, neat and orderly work area. Education and Experience: Requires high school diploma or GED Must be a minimum of 18 years of age, unless required to administer the road test for Driver License. Previous work history handling money and working with the public preferred. Basic computer knowledge required as well as printer, facsimile, photocopier, calculator and other standard business machines required. Attachments (2) JOB DESCRIPTION Customer Service Representative Dual Service.doc Final Customer Service Representative Single Service (2).doc #J-18808-Ljbffr