Sales Rep/Merchandiser L1

Job Description

Job Description

JOB SUMMARY: Responsible for providing superior in-store customer service and for merchandising specialty foods at large retail grocery stores. Be the driver behind continuous sales growth within specified region/customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Organize, rotate and stock shelves during each store visit. Ensure all authorized items are tagged and in the appropriate location and set to shelf standards.

• Remove items that are out-of-code or not selling per customer guidelines.

• Write customer orders using barcode scanner with Mobi software on mobile tablet

• Work with store management to secure promotional space. Build displays and create themes to increase sales volume and support holiday/ special promotions.

• Increase promotional effectiveness through strategic placement of appropriate POS material.

• Develop strong relationships with key personnel at both customers’ store and regional levels. Investigate and resolve customer questions or complaints and provide courteous customer service.

• Maintain proficient product knowledge.

• Ability to travel throughout assigned territory on a regular and frequent basis. Other duties as needed/assigned.

• Ability to communicate professionally with customer and their shoppers.

• Supervision and scheduling of part-time and/or seasonal merchandising staff as needed.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirement:

• High school diploma or equivalent and previous retail/grocery merchandising experience required.

• Valid driver's license and insurance required. Ability to travel frequently throughout assigned territory.

• Ability to work weekends and holidays as needed. Sufficient product knowledge.

• Superior customer service and interpersonal skills required. Excellent written and verbal communication skills.

• Detail-oriented and excellent organization skills

• Ability to operate and maintain vehicle in a safe manner at all times.

• Knowledge of proper product handling techniques to avoid injury. Ability to lift 50-75 pounds. Ability to multi-task and work in a fast paced, high volume environment.

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Key Competencies:

• Customer Service - Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction; respects all internal and external customers; uses a team approach when dealing with customers.

• Professionalism: Approach others in a tactful manner; react well under pressure; treat others with respect and consideration; maintain a professional appearance and manner.

• Quality - Demonstrate accuracy and thoroughness. Look for ways to improve work quality; applies feedback to improve performance. Monitors own work to ensure quality.

• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity.

• Planning/Organizing: Prioritize and plan work activities; use time efficiently.

• Attendance and Punctuality: Arrive at work on time and limit unscheduled absences.

• Written and Oral Communication: Edit work for spelling and grammar. Speak and write clearly and professionally; listen and get clarification as needed.

• Computer Skills: Basic understanding of PC applications, proficient typing speed.

• Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.

• Safety Awareness - Follows safety standards and employ proper material handling techniques to avoid injury.

WORK ENVIRONMENT, EQUIPMENT, AND PHYSICAL DEMANDS:

The physical demands listed below are representative of those that will be required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel to customer locations on a daily basis. Frequent lifting of 50-75 pounds.

• Frequent bending, crouching and stooping throughout the day.

• Frequent climbing of ladders, reaching into shelving; use of box cutters to open boxes. Frequent pushing/pulling of carts, dollies, U-boat platform truck.

• Occasional typing and viewing of a computer screen required.

• Must be able to calmly and effectively work with high stress situations. Noise level is moderate.

• Position may encounter frequent interruptions throughout the day.

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