Information Technology Specialist 2 (NY HELPS)

Duties Description Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18, will be a member of the Desktop Support Regional team in the IT Client Services section, which is responsible for customer support, desktop and software support, asset inventory tracking and participating in enterprise-wide software and hardware initiatives.


DUTIES:
• Provide timely second-level hardware and software support to agency employees both at the OAG's White Plains Regional Office and other upstate regional offices as needed.
• Support all aspects of the hardware device lifecycle management.
• Participate in the rollout of agency-wide hardware/software initiatives.
• Maintain tickets in the ServiceNow ticket tracking database. Update calls with actions and resolutions as necessary.
• Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information.
• Conduct hardware and application testing and troubleshooting as needed.
• Develop technical user and IT documentation.
• Contribute to the Client Services Intranet ServiceNow Knowledge Base content.
• Other duties as assigned.


Travel to OAG regional offices may be required at times.


Minimum Qualifications NY HELPS:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Non-Competitive Minimum Qualifications:
• A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science;
OR
• A bachelor's or higher-level degree in any field and one year of experience in information technology;
OR
• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology;
OR
• Two years of professional experience in information technology.

Competitive Minimum Qualifications:
• You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law.

PREFERRED QUALIFICATIONS:
• Strong interpersonal, written and oral communication skills.
• Ability to work with minimal supervision.
• Customer service experience.
• Strong organizational skills and attention to detail.
• Experience installing, testing and troubleshooting computer hardware.


Additional Comments The Office of the NYS Attorney General (OAG) cannot provide sponsorship for work authorization. Candidates need to be authorized to work in the United States to be employed by this agency. It is incumbent upon employees to maintain work authorization for the duration of their employment with the OAG. This agency does not participate in E-Verify for work authorization purposes.

Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.


Candidates from diverse backgrounds are encouraged to apply.
The OAG is an equal opportunity employer and is committed to workplace diversity.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources Management Bureau


Telephone View phone number on click.appcast.io


Fax


Email Address View email address on click.appcast.io


Address

Street Office of the Attorney General, Human Resources Managment Bureau


The Capitol


City Albany


State NY


Zip Code 12224


Notes on Applying To apply, please submit a cover letter that includes a statement describing how you meet the minimum qualifications and a resume to View email address on click.appcast.io. Please be sure to include Vacancy ID #216692 and job title in the subject of your email.

Candidates from diverse backgrounds are encouraged to apply.
The OAG is an equal opportunity employer and is committed to workplace diversity. The Office of the NYS Attorney General provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify us at View email address on click.appcast.io or View phone number on click.appcast.io.

For more information about the Attorney General's Office visit