Regional Parts Director - Northwest Region

Job Description

Job Description

At Hunter Truck, our people are the driving force behind our success. As one of the largest Peterbilt dealer groups in the country, we combine the resources and opportunities of a growing organization with a culture where people are empowered to make an impact. With twenty-eight locations across Pennsylvania, New Hampshire, New Jersey, New York, Vermont, and West Virginia, we offer the scale, support, and career opportunities to help you take your career to the next level.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Status: Full-Time

Shift:  Monday through Friday, 8:00am - 5:00pm
Location: Northwest Region - Buffalo, NY; Rochester, NY; Syracuse, NY; Utica, NY; Owego, NY; Scranton, PA

FLSA Status: Exempt

Pay : $130,000 to $200,000 per year

Reports to: Regional Vice President

SUMMARY 

The Regional Parts Director will lead regional parts performance, driving revenue, gross profit, customer penetration, operational execution, and contribution to the regional P&L. This role will integrate parts sales and operations, optimize regional inventory and resources, develop talent, and partner closely with Truck Sales and Service leadership to maximize parts capture, customer value, and service responsiveness.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Own regional parts revenue, gross profit, customer penetration, operating execution and contribution to the regional P&L.
• Directly manage the Outside Parts Sales Manager and all Branch Parts Managers in the region.
• Integrate outside selling with branch fulfillment so customer commitments, stocking requirements and delivery expectations are operationally executable.
• Drive parts capture from the installed truck base and establish coordinated account plans with Truck Sales and Service leadership.
• Execute enterprise pricing, category, inventory and supply-chain policies while providing regional customer and demand input to the SVP of Parts.
• Analyze and monitor dealership and individual location performance against established sales targets, budgets, and regional objectives.
• Ensure effective utilization of Arcadium by Parts sales personnel to track customer interactions, monitor outside sales activity, identify growth opportunities, and strengthen customer relationships and account penetration.
• Fully execute parts marketing plans within the assigned region aligned with dealership sales objectives and business growth goals.
• Hold Branch Parts Managers accountable for fill-rate, inventory accuracy, warehouse productivity, delivery performance and service support.
• Hold the Outside Parts Sales Manager accountable for new accounts growth, share of wallet, gross profit and salesperson effectiveness.
• Approve and escalate customer-specific stocking or service-level exceptions within established authority limits; do not independently override enterprise inventory policy.
• Optimize use of branch and warehouse assets across the region, including transfers, shared stock and delivery routes, rather than protecting individual branch boundaries.
• Lead regional parts talent, succession, cross-training and performance management across both commercial and operations teams.
• Partner with the Regional Service Director to ensure parts availability supports technician productivity and minimizes vehicle downtime.
• Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

QUALIFICATIONS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIREMENTS

Weekly travel is required to support field operations, leadership development, customer engagement, vendor partnerships, and strategic initiatives. Travel may include overnight stays and will vary based on business needs.

SUPERVISORY RESPONSIBILITIES 

Directly supervises 5-6 Branch Parts Operations Managers and 1-2 Parts Outside Sales Managers. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION AND WORK EXPERIENCE 
Bachelor's degree in Business Administration, Operations Management, or a related field preferred. Seven plus years of progressive parts leadership experience in commercial vehicles, transportation, heavy equipment, dealership, fleet maintenance, or a related industry. Two years of multi-location management experience preferred. Proven ability to build collaborative relationships across Service, Parts, Sales, and Operations functions.

LANGUAGE SKILLS  
Read, analyze, and interpret business reports, financial statements, technical procedures, OEM requirements, and governmental regulations. Ability to prepare reports, business correspondence, presentations, and operational communications. Ability to effectively communicate with employees, customers, vendors, and leadership teams.

MATHEMATICAL SKILLS  
Ability to analyze budgets, financial reports, labor productivity metrics, service performance indicators, and operational data. Ability to use data-driven decision-making to improve regional performance and achieve business objectives.