IT Helpdesk Technician

Job Description

Job Description

 

General Summary:

The IT Helpdesk Technician will be flexible role responsible for some onsite service and support needs for our employees while also having long-term project coordination between our employees and Main Service Provider (MSP).

Success in this role will depend on good communication among fellow employees, your manager, vendors, and support resources such as our MSP.

Executive Summary Of Employer:

Construction & Realty Services Group, hereafter referred to as CRSG, is a construction management firm with several niche construction services provided under its extensive portfolio. CRSG is known to the public under its operational entities such as Domani Inspections, Domani Consulting, Construction Realty Safety Group, and plenty others. The employer provides administrative services to these B2B Companies such as Payroll, Billing, Accounts Payable, Analysis, Marketing, and IT. CRSG is an employer of about 50 administrative employees and 400-500 employees including its collective entities. Spread among several offices in both Midtown Manhattan & Southern Nassau County Long Island, you will be joining an organization of hardworking individuals focused on providing the best support services possible to our operations and, ultimately, our clientele.

Essential Duties and Responsibilities:

• IT support relating to technical issues involving Microsoft's core business applications, as well as other implemented business solutions.
• Work with current IT staff and current Main Service Provider to further the IT agenda of improvement & satisfaction of services delivered to our employees throughout our organization’s entities.
• Troubleshoot current business systems including but not limited to Sage and TimberScan involving networking or error message-based instances to assist out users. Coordination with appropriate department if error is outside scope of IT Department.
• Immediate Response support for end users
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Coordinating communication with our employees as required: keeping them informed of incident progress and/or notifying them of impending changes.

Additional Duties and Responsibilities:

• Ability to work in a team and communicate effectively with both direct supervisor, colleagues, and end users.
• Escalate service issues to MSP that cannot be handled effectively with CRSG’s own resources.
• Business awareness: specific knowledge of the entity and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time in Exaktime & submitting expenses (as necessary) via payroll’s latest procedure.
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry
• Managing and reporting on allocation of IT budget
• Designing training programs and workshops for staff
• Developing and implementing IT policy and best practice guides for the organization
• Developing, running, and sharing regular operation system reports with senior staff.

Knowledge, Skills, and/or Abilities Required: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional IT Certifications
• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment

We offer a comprehensive benefit package that includes medical, dental, vision, FSA and 401(k). We are an equal opportunity employer.

Job Type: Full-time