Specialist I Proctor, Testing Services (Redwood Campus) (Part Time)

Under limited supervision, the Test Proctor’s responsibilities include welcoming and checking in test candidates, verifying ID, and administering a variety of exams. The proctor also monitors candidates during testing. The proctor works and interacts effectively with students, instructors, college staff, and examinees for different vendors to create to create a secure, efficient and courteous testing environment. Responsibilities Models excellent customer service in dealing with all Testing Services visitors. Greet testers and verify ID’s for testing. Check testers in for exam appointment. Provide exam instructions and ensure unauthorized items are not taken into testing area(s). Assign seating area and seat testers. Launch computer and/or paper formatted exams. Check testers out after exam completion. Proctor exams via video surveillance and walk through of exam areas. Ensure integrity of exam material and act quickly during exam misconduct. Monitor for academic misconduct and report any academic misconduct or exam discrepancy immediately to faculty and supervisor. Ensure testers submit all items used during exam(s) and ensure nothing is take out of the testing center facility. Handle and maintain confidentiality of highly sensitive information. Organize and file exam materials both in paper and electronic formats accurately. Look up student information in College Information System(s). Enforce and uphold polices and procedures firmly and courteously. Ability to work in fast and stressful environment(s). Provide accurate and consistent information and instruction in a concise, clear, and professional manner. Must be able to multi-task and resolve issues as they arise. Assist departmental personnel with other duties as needed. Maintain cleanliness of check-in, work station(s), and testing areas that require use of cleaning materials. Operate office equipment. Exercise judgment and discretion. Answer phones. Physical demands require to sit, stand, walk and regularly stoop, kneel, bend or crouch. Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College. Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities. Other duties as assigned. Qualifications High School diploma or GED equivalent Must be able to work designated scheduled hours Preferred Qualifications Some college 1-year office, reception, or customer service experience Experience working with confidential information Working at a previous testing center a plus Bilingual -Spanish (ability to speak and communicate in fluent Spanish) #J-18808-Ljbffr