Compass Rose Program Manager

At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support. If you’re passionate about community impact, we invite you to join our team. Shift: Mon-Fri 9 am to 6 pm QMHP candidates compensation starting at $80,000. Years of experience is considered in final salary offers. Purpose: The Compass Rose Program Manager provides oversight to the Compass Rose Transition-Aged Youth Supportive Living Program (TAY-SLP), a supportive housing program contracted through the Department of Human Services, Child Welfare Division. Compass Rose TAY-SLP provides both clinical services through Medicaid and wraparound supports through DHS contract to participating youth ages 18-21 who are aging out of the foster care system. Program Manager has responsibilities for managing relationships and collaboration across the interdisciplinary Compass Rose team as well as with external stakeholders. Program Manager will directly supervise clinical team members, including Mental Health Clinicians, Clinical Case Managers, and Direct Support Specialists, and will collaborate with the Senior Program Manager for Peers in Team-Based Care on the supervision of Peer Support Mentors. Program Manager is responsible for extensive documentation, including monthly reporting, reauthorization, and other regularly occurring events. Program Manager position coordinates referrals, screenings, and timely reporting for the contract unit billing with Department of Human Services, Child Welfare division and ensures that program maintains compliance in meeting contract requirements. Accountabilities: Leadership Duties Demonstrates strong leadership. Educates, facilitates and embeds a loyalist team approach and values across Compass Rose programming. Supports staff in embracing feedback informed treatment modalities and embedding a culture of feedback in their day-to-day activities to drive the participant voice at the forefront of service delivery Ensure training and orientation for all new Compass Rose staff aligned with the organization’s processes and programs and ODHS contract requirements. Acts as liaison within Compass Rose team and with stakeholders, including DHS contract and referral contacts, to facilitate effective collaboration, care coordination, and partnerships. Initiates recruiting, hiring, training, and discipline of direct reports. Conducts timely employee performance reviews, provides on-going performance improvement feedback and coaching through documented supervision for all direct reports. Build and foster positive relationship with representatives from OHDS Child Welfare and represent New Narrative in a positive and collaborative way. Performs other incidental and related duties as required. Supervision Provide and document supervision of direct reports in accordance with New Narrative policy and OARs. Supervise rotation of an afterhours phone. Supervise a 24-hour staffed site and be available for phone calls and consultations after typical working hours, including site visits as needed. Provide coverage for frontline staff as needed to ensure contract compliance; this may include being onsite to perform duties typical to a Clinical Case Manager or Mental Health Clinician. Supervise crisis intervention strategies utilized by frontline staff and support with safety planning and risk mitigation strategies. Meetings Lead Compass Rose team meetings, group supervisions, and additional needed staffings to review cases and optimize practices. Organize team meetings with the goal to maintain optimal function and coordination across Compass Rose team. Attend and positively participate in New Narrative agency meetings. Compass Rose Sites Duties Primary point of contact for site-related issues and needs, such as maintenance, cleaning, etc. as needed to ensure facilities remain clean, functional, and cared for. Responsible for site safety needs, including but not limited to, ensuring quarterly inspections are completed, emergency plans/binders are updated, and safety drills are practiced. Coordinate with HR and Operations teams to ensure that all required postings are visibly posted and up to date. Administration Primary contact for DHS stakeholder and holds responsibility for ensuring contract compliance. Directs and participates in the development, interpretation, evaluation, and recommendation of policies, procedures, rules, and regulations for the effective operations of Compass Rose programming. Document all participant contact and actions made on behalf of participants in an EHR within 72 hours. Engage participant feedback on program success/barriers and implement with support of Director and direct reports. Utilization and Program Reviews Provide information as requested by the Quality Improvement Coordinator and auditors. Prepare and support biannual program review and follow up actions with ODHS Program Analyst. Complete all documentation and observe timelines to ensure that charts are in compliance with OARs and New Narrative expectations. Participate in supervision as needed to review interventions and utilization. Seek consultation with colleagues and supervisor. Other General Expectations: High familiarity with area resources and Child Welfare system functioning. Pursue ongoing development of skills and competencies in accordance with contract and agency requirements Follow all corporate policies, procedures, and protocols. Adhere to NASW Code of Ethics. Maintain at least a QMHA credential through MHACBO Maintain current drivers license. Follow through on all directives and instructions. Maintain security of all corporate interests. Maintain CPR and First Aid Certificate. Positions Reporting: Compass Rose Clinical Case Managers Compass Rose Mental Health Clinicians Compass Rose Overnight Direct Support Specialists Core Competencies: Communication: Direct and concise. Keeps people informed. Listens effectively to others. Teamwork: Effective at working in team situations. Initiative/Results Orientation: Originates action. Finds ways to get things done. Quality: Promotes continuous improvement. Effectively utilizes data. Individual Responsiveness: Responds well to internal or external individual needs. Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends. Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion. Independence: Receives no instruction on routine work; with general instruction on new assignments. Feedback orientated: Demonstrates, engages and promotes regular forms of feedback from program participants, New Narrative staff, and colleagues Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training. Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups. Decision Impact: Understands the authority of this position and financial impact to the organization. Every action represents the best interest of the organization. Sensitive Information: Exposure to highly confidential information. Must maintain the highest level of discretion at all times. Motivate: On-going ability to motivate others and remain consistently enthusiastic. Demeanor: Remaining calm in a crisis situation, empathetic, unbiased and excellent interpretation skills. Education/Certificates/Licenses/Registration: Qualified Mental Health Provider with a Masters Degree in social work or related field, licensure preferred. CADC Credentials are preferred. QMHP level applicants will be compensated at a higher rate to accommodate education and experience. Experience/Qualifications: Applicant must have a firm understanding of unique developmental needs of young adults ages 18-21 and should have experience providing services to and supervising those who provide services to youth and young adults involved in the foster care system. Applicant must have a minimum of one-year supervisory experience and ability to demonstrate strong leadership skills in a team-based care environment. Applicant should have experience/training with principles of trauma-informed care, experience working with individuals experiencing severe and persistent mental illness and co-occurring substance use disorders, and knowledge/understanding of psychiatric medications and their use. Applicant should have a strong grounding in crisis intervention, harm reduction, and risk management frameworks/skills. Mental Requirements: Extensive mental activities required. Examples include but not limited to the use of educated judgment, communicate thought clearly, maintain calm demeanor in crisis situations, be an empathetic and effective listener, and flexible analytical and interpreting skills. Ability to motivate others, lead with integrity and by example, and remain consistently enthusiastic. Creativity and flexibility in problem solving. Consistent collaboration with other staff and outside partners. Strong organizational skills. Impact: Compass Rose operations are an essential part of New Narrative, Inc. mission driven care and overall continuum of service and supports. As a member of the Compass Rose team, the Program Manager will help to ensure best practices, positive outcomes, and quality of services in a pioneering program providing integrative supportive housing. All of our job openings are located in Portland, Oregon, and the surrounding metro areas. At New Narrative, we're dedicated to empowering people on their mental health journeys. We provide compassionate, person-centered services that foster stability, connection, and independence — helping individuals build meaningful lives in their communities. Through supportive housing, community-based programs, and collaborative care, we walk alongside the people we serve as they build resilience, strengthen relationships, and create new possibilities for their futures. Looking for work that has purpose? Join a compassionate team dedicated to empowering people in their mental health journeys while building a meaningful, rewarding career. Want to provide an introduction so our recruiters can learn more about you? Click on the link below!