Financial Aid Specialist

Financial Assistance SpecialistSupports clients with securing eligible financial assistance, monitoring enrollment status and coordinates collection as required. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.Essential duties and responsibilities include:Provides friendly and helpful assistance to all staff, patients, and payor representativesFinds financial solutions for patients who need payment assistance through Marketplace enrollments or Individualized Financial AssessmentsProvides patient support, verifying Insurance and payment collectionUtilizes payor websites to verify insurance eligibility, benefits, plan type, and patient cost shareEnsures insurance plan is entered accurately in the EHR by plan type and subscriber for all patients prior to claims billedVerifies referring providers for all patients, and enters in patient chart in EHR prior to claims billedCompletes insurance enrollment with the patient via the NYS Marketplace for uninsured patients to determine eligibilityCompletes financial assessment to determine sliding fee scale for patients that are ineligible for insuranceCoordinates with the reception and clinical team to schedule client appointments for payment assistance processMeets with patients face-to-face to complete insurance enrollment or financial assessmentMonitors enrollment status and ensures all patients receive a response and follow-upCoordinates with billing staff to ensure all claims are billed retro actively to effective date of planMails monthly patient statementsCompletes patient account adjustments for uncollected balancesInform patients of provider fee schedule, answers questions regarding patient billProcesses patient payments via phone utilizing online bill pay portalCalls to obtain authorization of services for Restricted Recipient patients for out of network plansEmails NYSDOH complaint department to resolve COB issuesAdheres to all applicable federal and state laws, including but not limited to those governing client confidentiality, privacy, program standards and billing and documentation standards.Has knowledge of federal and state standards governing program documentation and Medicaid and Medicare billing standards and completion of all required service documentation in accordance with such standardsMaintains up-to-date professional knowledge through reading, workshops/trainings, and conferences, as appropriateParticipates in relevant Agency meetings and/or trainingsActively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and DiverseOther duties as assignedRequirements:Qualifications:Education:Associates degree in Business Administration or Accounting preferred.Certification:NYS of Health Assistor Certification Required (training/certification can be taken upon hire).Experience:At least 1 year of accounting or client billing experience required, preferably in a non-profit setting preferred. Experience working in an Electronic Health Record (EHR) preferred. Equivalent combination of education and experience will be considered.Additional Requirements:Ability to prioritize assignments, plan, and complete work projects with minimal direction,An ability to work efficiently and effectively and meet deadlines,An ability to work under pressure,Excellent verbal/written skills,Ability to maintain confidentiality,Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,Possession of a valid NYS Driver's license and use of a registered and reliable vehicle.Physical Demands/Work Environment:The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.Compliance:Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS's corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.Top Benefits and Perks:Competitive salary and 403b retirement planGenerous time off package and work-life balanceComprehensive benefits packageSupportive and collaborative environmentOpportunities for growth and developmentIntrinsic reward of truly making a difference in people's livesJoin us and help make a positive impact in our community!