Senior Designer (UX)

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Senior Product Designer - Checkout Experience

Job Summary: A regional retail-focused organization is seeking a skilled and resourceful Senior Product Designer to lead the design and enhancement of employee-led checkout experiences across digital and in-store environments. This role is responsible for conducting in-store research, shaping intuitive checkout flows, and contributing to a scalable design system. The designer will play a critical role in improving customer and employee interactions at the point of sale, collaborating cross-functionally to drive innovation and usability.

Key Responsibilities:

• Design and deliver end-to-end checkout experiences that span digital interfaces and physical retail environments
• Conduct in-store field research and testing to validate design concepts and uncover user insights
• Collaborate closely with product managers, engineers, operations, and other stakeholders to define and implement solutions
• Translate user research findings into actionable design improvements
• Maintain and contribute to the organization's design system and pattern library
• Balance multiple initiatives, including digital optimizations, in-store workflow enhancements, and strategic long-term planning

Minimum Education & Experience Requirements:

• Bachelor's degree in Design, Human-Computer Interaction, or a related field
• Minimum 5 years of experience in product design or UX design, preferably in a retail or operational environment
• Experience designing for both digital products and physical workflows

Special Requirements:

• Must have reliable transportation to conduct frequent and recurring in-store research at various retail locations

Knowledge, Skills, and Abilities:

• Strong ability to lead user research efforts, including field testing in retail environments
• Proficient in Figma, including use of component libraries, auto layout, and design tokens
• Excellent problem-solving, collaboration, and communication skills
• Comfortable navigating ambiguity and balancing competing priorities
• Skilled at working in a fast-paced, cross-functional team environment

Additional Desired Characteristics:

• Experience designing employee-facing or operational systems
• Background in retail, e-commerce, or omnichannel customer experiences
• Knowledge of scalable design systems and pattern libraries

Work Environment:

• This is a hybrid role with regular travel to regional retail store locations for fieldwork
• Requires flexibility in schedule to accommodate in-store testing and research activities

Other Duties:

• This is not intended to be all-inclusive. Additional duties and responsibilities may be assigned as needed.

Job Type: Contract

Pay: $45.00 - $60.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you a US citizen?
• Are you near or local to the Warrendale, PA area?

Experience:

• UX design: 5 years (Required)

Work Location: In person