Key Account Manager

Job Description

Job Description

Join the Pack at Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX) , we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

The Key Account Manager is responsible for developing and executing strategic sales plans to defend and profitably grow Pet Food Experts business within a set of Key Neighborhood Pet and Ecommerce Accounts. They will build strong customer relationships and collaborate closely with our Customer Experience and Vendor Development teams to ensure alignment with business objectives and customer needs.

What You’ll Do

• Develop a thorough understanding of Pet Food Expert’s brands & products, market conditions, and retailer strategies to maximize selling efforts.
• Achieve Pet Food Experts territory sales objectives by building sustainable, profitable sales growth through successful execution of Vendor Development category/brand strategies and programs with Key Retailers.
• Formulate and execute business strategies tailored to Key Retailers, leveraging analytical tools to assess market dynamics and pinpoint primary growth avenues.
• Foster robust business alliances with Key Retailers, Vendor Partners, and influential figures within the community to secure market dominance.
• Work collaboratively with peers, and Vendor Partners to develop to cultivate sustainable retailer partnerships and drive sales expansion.
• Foster commitment to Pet Food Experts brands/products to develop Retailer supporters/champions within the territory to deliver territory sales objectives.
• Coordinate data-driven sales plans utilizing data tools, and collaborate with RSM, Vendor Partners, and peers to ensure successful execution.
• Implement Vendor Development initiatives to stimulate new sales by prioritizing customers, optimizing call routing and planning, adhering to in-store protocols, and establishing efficient follow-up processes.
• Maintain meticulous records of contacts and interactions utilizing HubSpot.
• Enhance expertise in industry trends, brand/product knowledge, and competitive landscape.
• Educate and train customers to increase their knowledge of our brand/product portfolio, emphasizing features and benefits to maximize sales.
• Foster collaboration with Pet Food Experts Sales and Customer Experience teams, facilitating exchange of insights, opportunities, and best practices..
• Promote Retailer and Vendor Partner participation in Pet Food Experts shows and events.

What We’re Looking For

• Strong business acumen, as well as demonstrated sales, negotiation and teamwork experience.
• Operate within a culture of individual accountability to drive company bottom-line performance.
• Exhibit exceptional planning and organization
• Demonstrate outstanding written and verbal communication skills
• Effectively engage with diverse levels of management for seamless communication and collaboration
• Consistently meet deadlines and fulfill responsibilities with precision
• Adaptability to work autonomously as well as within cohesive team environments
• Self driven with a sense of urgency and personal commitment
• Aptitude for cultivating and managing significant relationships.
• Proficiency in computer skills, with a preference for Google Suite

Additional Requirements

• Clean driving record as verified by MVR (initial and annual review and approval of MVR)
• Meetings and business demands during peak times may require work hours outside of normal working hours, including some weekends.
• Ability to travel up to 50% of the time including car and air
• Education Bachelor’s Degree BA or BS preferred
• Experience Minimum 5 years of B2B sales experience with demonstrated mastery of the job accountabilities. Proven record of consistently meeting or exceeding sales metrics or KPIs.
• Experience working with key Ecommerce and Pacific Northwest Retailers is preferred

At Pet Food Experts, we believe great people deserve great benefits—so we make sure you’re covered from head to paw!

• Competitive Pay – Because your hard work should be rewarded!
• Comprehensive Health Benefits – Medical, dental, and vision to keep you feeling your best.
• Retirement Savings with Employer Match – Helping you invest in your future.
• Flexible Time Off – Unlimited days to recharge, adventure, or just enjoy some quality time with your pet!
• Paid Parental Leave – Support for growing families (two-legged and four-legged!).
• Company-Paid Life & Disability Insurance – We’ve got your back, no matter what.
• Health & Dependent Care FSAs – Because budgeting for wellness should be easy.
• Pet Perks & Discounts – Exclusive savings on the best pet products!
• Extra Voluntary Benefits – Convenient options for additional coverage, deducted straight from payroll.
• Employee Assistance Program (EAP) – Mental health, financial wellness, and more—because life happens.

Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic.

All employment offers are contingent on passing a criminal background check.