End User Computing Engineer

We are recruiting for a mission-driven End User Computing Engineer to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department Information Technology Job Summary The End User Computing (EUC) Engineer is responsible for designing, supporting, maintaining, and optimizing the hospital's end user computing environment to ensure clinicians, staff, and administrators have reliable and secure access to technology resources. This role provides advanced technical support for endpoint devices, operating systems, applications, and mobility solutions, with a strong focus on delivering a stable, compliant, and user-friendly experience in a healthcare setting. The Engineer partners closely with clinical and non-clinical teams to address technology needs, troubleshoot complex issues, and contribute to projects that enhance patient care through technology. Essential Functions: Endpoint Deployment & Configuration o Build, configure, and deploy desktops, laptops, tablets, thin clients, and mobile devices using enterprise imaging and management tools. o Ensure devices meet hospital security, compliance, and operational standards prior to release. (15%) Advanced Technical Support o Provide Tier II/III support for escalated incidents, service requests, and problem management activities. o Troubleshoot complex hardware, software, and peripheral issues in clinical and administrative environments. o Partner with EUC Support and Help Desk teams to ensure resolution and knowledge transfer. (15%) Systems & Application Management o Administer and support Microsoft 365, Intune, SCCM, and other enterprise endpoint management solutions. o Package, test, and deploy applications, patches, and updates to the endpoint environment. o Maintain and optimize Group Policy Objects (GPOs), login scripts, and device configurations. (15%) Healthcare Technology Integration o Support clinical workstations, Workstations on Wheels (WoWs), printers, and medical-grade peripherals. o Collaborate with clinical application teams (e.g., Epic Analysts, Nursing Informatics, Clin. Apps) to ensure endpoint compatibility, performance, and workflow support. (15%) Security & Compliance o Enforce endpoint security policies, including encryption, endpoint detection and response (EDR), conditional access, and mobile device management. o Participate in vulnerability remediation, patch management, and compliance reporting activities. o Support HIPAA and other regulatory requirements by ensuring endpoint security and data protection measures. (15%) Project Participation & Execution o Contribute to enterprise IT projects such as operating system upgrades, device lifecycle refreshes, and mobility initiatives. o Assist with design, testing, and rollout of new endpoint standards, technologies, and configurations. o Document project deliverables, lessons learned, and standard operating procedures. (10%) Documentation & Knowledge Sharing o Develop and maintain technical documentation, standard operating procedures, and knowledge base articles. o Provide technical training and guidance to junior staff and end users as needed. (10%) Continuous Improvement o Monitor system performance, identify recurring issues, and recommend solutions to improve reliability and efficiency. o Stay current with emerging EUC technologies, industry best practices, and healthcare IT trends. (5%) Education: Bachelor's Degree Information Technology, Computer Science, or related field required; equivalent work experience accepted in lieu of degree. Work Experience: 7-9 years of IT experience with at least 5 years focused on end user computing required. Knowledge, Skills and Abilities: Proficiency in Microsoft 365, Windows Operating Systems, Intune, SCCM, Active Directory, Group Policy. Experience with mobile device management (MDM/MAM), such as Intune, JAMF or Citrix XenMobile. Familiarity with clinical workflows and healthcare endpoint technologies. Strong troubleshooting skills in hardware, OS, and application environments. Shift Days (United States of America) Work Type Regular Salary $88,800.00 - $137,600.00 / yr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you. Here is a small list of our benefit programs: Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays 100% paid parental leave up to 6 weeks Immediate eligibility for retirement plans with employer contribution up to 9.5% Generous medical, dental, vision plans in addition to employer paid disability and life insurance. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center Free RTD EcoPass (public transportation) Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.