Branch Manager

The Branch Manager is responsible for the overall success and management of the branch. Our Branch Managers plan, organize, direct, coordinate, and control branch activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee


Duties and responsibilities
• Assuming full operational responsibility for profit and loss related activities.
• Provide day-to-day leadership to the organization that reflects the mission and core values of the company.
• Establishing a team culture among service and installation personnel and holding the team to a high standard of customer satisfaction.
• Consistently administering company policies and procedures throughout the branch.
• Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.
• Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of "paperwork" necessary to the branch.
• Maintain inventory control with thorough knowledge of cost of goods, turn-ratio, ordering and receiving products, etc.
• Oversee recruiting, selecting, and training all branch employees.
• Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.
• Optimizing the branch to provide service, complete tasks, and otherwise perform in an efficient manner.
• Developing new programs and executing established plans to meet and exceed sales goals.
• Designing and implementing a strategic sales plan that retains and expands branch's customer base.
• Partnering with local management and personnel to maintain best practices for safety in the field.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and experience
• Strong interpersonal/communication skills. (Oral and written)
• Ability to self-start and motivate a group of individuals to act as team towards a common goal.
• Analyze cost and forecast data to ensure alignment with the branch's goals and objectives.
• Build a team culture by recruiting, motivating and training the staff.
• Review and promote the maintenance of a safe, accident free and healthy work environment.
• Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.
• Excellent analytical skills, financial acumen, and attention to detail.
• Computer proficiency. (Microsoft preferred)
• Must be able to estimate and process field change orders with a sense of urgency
• Self-motivated to follow through the estimate process from inception to completion
• Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business.
• Bachelor's degree required, and 4 to 6 years related experience, or equivalent combination of education and experience.

Key performance indicators (KPI's)


Physical requirements and working conditions


Regularly required to sit, stand, and walk; occasionally lift and/or move up to 15 pounds; noise level is usually moderate. All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.