Loan Operations Specialist

Location 615 Third St.,Covington, IN, 47932,United States Base Pay $18.00 - $21.00 / Hour Employee Type FT Non-Exempt Required Degree High school Manage Others No Contact information Phone View phone number on click.appcast.io Location: Covington, IN Company: The Fountain Trust Company Job Type: Full-Time The Fountain Trust Company, a community bank with 20 locations across Indiana and eastern Illinois, is seeking a detail-oriented and proactive professional to join our Loan Operations team. The Loan Operations Representative will play a crucial part in ensuring the smooth processing and servicing of loans, contributing to the overall efficiency and success of our loan operations. Key Responsibilities: Customer Inquiries: Respond promptly and accurately to customer loan inquiries, providing exceptional service and support. Loan Transactions: Assist bank staff and customers with various loan transactions, ensuring accuracy and compliance. Loan Tracking: Input and maintain loan information in the loan tracking system, ensuring data integrity and up-to-date records. Workflow Adherence: Ensure all loans follow established workflow processes and procedures, maintaining consistency and compliance. Appraisal Management: Order and review appraisals, coordinating with relevant parties to facilitate timely processing. Closing Approvals: Approve checks for loan closings, ensuring all necessary documentation is in place. Escrow Management: Manage escrow accounts, including the input and tracking of auto and homeowner’s insurance, ensuring accuracy and timeliness. Secondary Market Loans: Oversee the servicing of secondary market loans, ensuring compliance with applicable regulations. Documentation Tracking: Assist with tracking required loan documentation, ensuring completeness and compliance. File Imaging: Scan and image loan files, maintaining organized and accessible records. Regulatory Compliance: Adhere to all applicable federal laws, regulations, and company policies, ensuring compliance in all aspects of loan operations. Confidentiality: Maintain customer confidentiality by safeguarding sensitive information. Additional Duties: Perform additional duties and special projects as assigned, contributing to the overall success of the loan operations team. Required Skills & Qualifications Attention to Detail: Demonstrated ability to maintain accuracy and thoroughness in all tasks. Problem-Solving: Strong analytical skills with the ability to identify issues and implement effective solutions. Self-Motivation: Proactive and driven to achieve tasks independently and efficiently. Numerical Proficiency: Advanced ability to accurately calculate numbers and perform analytical analysis. Multitasking: Strong ability to manage multiple tasks simultaneously, adjusting priorities as needed. Technical Proficiency: High level of proficiency with email, Microsoft Office Suite, and internet applications. Team Collaboration: Ability to work well in a team environment, contributing to collective goals and success. Customer Service: Ability to provide excellent customer service over the phone, addressing inquiries and resolving issues promptly. Education & Experience Preferred: Associate’s or Bachelor’s degree in a related field. Alternative: Equivalent banking, finance, or accounting experience may also be considered. Compensation: Competitive salary commensurate with education and experience. Why Join Us? At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve. #J-18808-Ljbffr