Associate Patient Care Coordinator

Associate Patient Care Coordinator

Optum NY/NJ, is seeking a friendly, patient focused and detail oriented Associate Patient Care Coordinator to join our team in Bethpage, NY. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: This is a 37.5-hour work week.

• Mondays from 9:00 am to 5:00 pm
• Tuesday from 8:00 am to 5:00 pm
• Wednesdays from 9:00 am to 4:00pm
• Thursdays 8:00 to 6:00pm
• Fridays 8:00 am to 4:00 pm

The final schedule will be determined by the supervisor upon hire.

Location: 4045 Hempstead Turnpike, Second Floor, Bethpage, NY 11714 (Monday through Wednesday and Friday)

108-48 70 th Road, Suite 1, Forrest Hills, NY 11375 (Thursdays)

Primary Responsibilities:

• Greets patients, family members and guests with a friendly smile
• Assists patients with signing in and completing registration
• Enters and scans patient's demographic and insurance information into Epic
• Verifies insurance eligibility and benefit information; informs patients of insurance benefits
• Collects co-payments and patient balances according to OPTUM payment guidelines
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Confirms and schedule appointments
• Provides patient-facing check-in and check-out services across multiple departments, delivering a positive experience while maintaining accuracy and efficiency
• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Sends patient records to primary care physician
• Assists with other tasks as assigned
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Performs other duties as assigned

Benefits:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

• High School Diploma/GED
• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service or healthcare related experience
• Ability to travel to 108-48 70 th Road, Suite 1, Forrest Hills, NY 11375 on Thursdays Ability to travel to 4045 Hempstead Turnpike, Second Floor, Bethpage, NY 11714 on Monday through Wednesday and Fridays

Preferred Qualifications:

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• Knowledge of insurance carriers and managed care plans

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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