Veterinary Receptionist

Veterinary Receptionist

Madison, WI

Receptionist

Truesdell Animal Care Hospital and Clinic is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too!

Salary: $16.50 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a part time position, averaging 12-16 hours per week. The scheduled shifts are Tuesday and Thursday from 4 pm - 8 pm and Saturdays from 7:45 am - 12 pm.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Truesdell Animal Care Hospital

We're focused on making sure our hospital has the right tools to allow our doctors and medical staff the ability to provide excellent service and care. In addition to wellness, diagnostic, dental, and surgical services, our hospital is equipped with digital radiography, digital dental radiography, ultrasound, in house laboratory, and nicely equipped dental and surgical suites. We also offer exotic animal care!