Lead Medical Support Assistant

DutiesHelp Total Rewards of an Allied Health Professional Duties include, but are not limited to:Assuring coverage of all areas of responsibility.Conducting ongoing reviews to ensure quality of work.Ensuring accurate and timely scheduling of appointments.Providing guidance to staff members to include changes in policies and procedures.Distributing and balancing workload.Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met.Organizing the work structure of his/her assigned areas.Acting as liaison between MSAs and other staff in order to resolve day to day conflicts.Assists in collaboration of an interdisciplinary coordinated care delivery model and performs all related duties.Work Schedule: Monday through Friday, 7:30 a.m. to 4:00 p.m.Telework: Not Available.Virtual: This is not a virtual position.Functional Statement #: 936590Relocation/Recruitment Incentives: Not Authorized.Permanent Change of Station (PCS): Not Authorized.Permanent Change of Station (Relocation Assistance): Not Authorized.Pay: Competitive salary and regular salary increases.Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.