Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple plan-3% after one year
• Monday-Friday 9:00am- 5:00pm
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

At the Troy Pieper State Farm Agency, we believe insurance should be easy to understand, personalized, and built around relationships. Since opening our Ellisville office in 2000, we have been dedicated to helping individuals, families, and businesses throughout Missouri protect what matters most with exceptional service and a personal touch.

Our team brings professionalism, positivity, and a little fun to everything we do. We value teamwork, clear communication, continuous learning, and creating meaningful connections with our customers and community. We strive to provide a supportive workplace where team members can grow, succeed, and make a difference every day.

If you’re looking to join a team that believes in helping others, building relationships, and enjoying the journey along the way, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Troy Pieper - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.