Greet Team Lead (Sales Driver)

Greet Team LeadThe Greet Team Lead plays a pivotal role in ensuring an exceptional first impression for all visitors and clients by leading and managing the greeting team effectively. This position is responsible for overseeing daily operations at the reception or entrance area, ensuring that all guests are welcomed warmly and professionally. The role requires coordinating team schedules, training new team members, and maintaining high standards of customer service to enhance overall visitor experience. The Greet Team Lead also acts as a liaison between the greeting team and other departments to facilitate smooth communication and operational efficiency. Ultimately, this role contributes significantly to the organization's reputation by fostering a welcoming and organized environment.Minimum Qualifications:High school diploma or equivalent.Proven experience in a customer service or front-of-house role.Demonstrated leadership or supervisory experience in a team environment.Excellent verbal communication and interpersonal skills.Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.Preferred Qualifications:Associate's or Bachelor's degree in Business Administration, Hospitality, or related field.Experience working in a corporate or hospitality environment.Familiarity with visitor management systems and security protocols.Conflict resolution and problem-solving skills.Proficiency in Microsoft Office Suite and scheduling software.Responsibilities:Supervise and support the greeting team to ensure consistent, high-quality customer service.Manage daily team schedules, attendance, and task assignments to optimize coverage and efficiency.Train and mentor new and existing team members on greeting protocols, customer interaction, and company policies.Handle escalated visitor inquiries or concerns promptly and professionally to maintain a positive experience.Collaborate with other departments to coordinate visitor access, special events, and security procedures.Performance Metrics:Daily KPI MinimumsPersonalCalls - 45Booked - 5Shows - 4Closed - 3Referrals - 2:13-Pack Attachment - 20%Monthly KPI MinimumsPersonalNew Member Sales - 453-Packs Sold - 20% of sales (9)Qualifications:One (1) year tenure with Defined Fitness Greet Team preferredCollege degree in a related field preferredDemonstrated ability in business judgment with strong analytical aptitude to improve overall operationsStrong verbal, written, and interpersonal communication skillsDisplay leadership qualities and organizational skills to motivate, team-build and effectively delegate tasks with follow-upValid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employmentAdvanced cash handling experiencePhysical Requirements:Must be able to stand and/or walk for up to eight (8) hours at a timeMust be able to lift and carry approximately 25 poundsMust be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and writeBenefits:Bonus/commission incentive opportunitiesPaid Time Off/Sick LeaveGym Membership (full access to our gym facilities at no cost to team members)Staff Pass Memberships (complementary memberships for family & friends)Discounted Personal Training SessionsComprehensive medical, dental and vision plansLife / AD&D InsurancePet InsuranceSkills:The Greet Team Lead utilizes strong communication skills daily to engage with visitors and team members, ensuring clarity and professionalism in all interactions. Leadership and organizational skills are essential for managing team schedules, delegating tasks, and maintaining operational flow. Problem-solving abilities are frequently applied to address visitor concerns and resolve any issues that arise promptly. Technical skills, including familiarity with visitor management software and office tools, support efficient administrative tasks and reporting. Additionally, interpersonal skills foster a positive team environment and enhance collaboration across departments.MORNING LEAD - Tues/Weds/Thurs/Fri: 6AM - 2PM, Sat: 8AM - 4PM EVENING LEAD - Sun: 830AM - 4PM, Mon/Tues/Weds/Thurs: 2PM - 10PM