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Representante de Ventas y Servicio al Cliente P&C

$400 per month

UniVista Insurance Services

Representante de Ventas y Servicio al Cliente P&C ¡Recibe un bono de contratación de $400 después de completar exitosamente tu período de prueba de 120 días! No pierdas esta excelente oportunidad para impulsar tu carrera con nosotros. El bono se pagará según el cronograma estándar de nómina de la empresa. Descripción del Puesto Estamos buscando un Representante de Servicio al Cliente Bilingüe altamente motivado y profesional para unirse a nuestro creciente equipo en Texas. Este puesto ofrece una excelente oportunidad de crecimiento profesional a medida que seguimos expandiéndonos. Como Representante Bilingüe, serás responsable de atender las consultas de los clientes, resolver problemas de manera eficiente y promover activamente nuestros productos y servicios. La fluidez en inglés y español es esencial para comunicarte eficazmente con nuestra diversa base de clientes. Responsabilidades Principales Atender llamadas entrantes de clientes de manera rápida y profesional. Realizar llamadas salientes para dar seguimiento a consultas, resolver problemas o promover productos y servicios. Identificar las preocupaciones de los clientes y resolverlas de manera efectiva para garantizar una experiencia positiva. Utilizar habilidades de resolución de problemas y conocimiento de productos para atender consultas y quejas. Ofrecer resoluciones rápidas a los problemas y consultas de los clientes, manteniendo la eficiencia, precisión y calidad en las interacciones. Interactuar con los clientes para comprender sus necesidades y preferencias, ofreciendo soluciones y recomendaciones personalizadas. Promover activamente nuestros productos y servicios durante las interacciones, utilizando técnicas de venta adicional y venta cruzada para maximizar oportunidades de ventas. Mantener registros precisos de las interacciones con los clientes, incluyendo detalles de consultas, resoluciones y acciones de seguimiento. Colaborar con los miembros del equipo y otros departamentos para abordar problemas complejos de clientes o escalar casos no resueltos cuando sea necesario. Cumplir con las políticas y procedimientos de la empresa, incluyendo normas regulatorias y pautas de protección de datos. Dominio bilingüe en inglés y español (obligatorio). Conocimientos básicos de informática, incluyendo sistemas CRM y aplicaciones de Microsoft Office. Experiencia previa en un centro de llamadas o en atención al cliente (preferible). Experiencia en ventas o telemarketing (deseable). Excelentes habilidades de comunicación verbal y escrita, con capacidad para expresar soluciones de forma clara y concisa. Fuertes habilidades para resolver problemas, con enfoque en ofrecer soluciones efectivas y oportunas. Buenas habilidades organizativas y de gestión del tiempo para manejar múltiples tareas de manera eficiente. Profesional, enérgico y capaz de prosperar en un entorno dinámico y adaptarse a prioridades cambiantes. Licencia activa de P&C (Propiedad y Accidentes) requerida. Se requiere transporte confiable. Nota: Las declaraciones anteriores tienen la intención de describir la naturaleza general y el nivel de trabajo que realizan las personas asignadas a este puesto. No pretenden ser una lista exhaustiva de todos los deberes, responsabilidades, conocimientos y habilidades requeridos para este puesto. UniVista Insurance es un empleador que ofrece igualdad de oportunidades de empleo. Oferta de empleo sujeta a calificaciones, referencias y verificación de antecedentes. Nos encantaría saber de ti. Por favor, llena esta forma. #J-18808-Ljbffr UniVista Insurance Services

Vacancy posted 4 days ago
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