Referral Intake Coordinator In Home Senior Care Agency

Job Description

Job Description

Referral Intake Coordinator Who Turns Every Lead into a Life Changed

Are you the type of person who sees a new lead and immediately starts thinking about how to turn it into a client? Are you someone who doesn’t wait — you pick up the phone, you follow up the same day, and you don’t stop until you’ve made contact? Do you have a natural drive to create opportunity where others see a dead end, and a genuine ability to connect with people who are navigating one of the hardest decisions of their lives? Are you the kind of person who is energized by the chase, motivated by the close, and fulfilled when the solution you helped someone find actually makes a difference in how they live?

If that’s you, this role was built for you. This isn’t an order-taking role — it’s a closer’s seat. You will be the voice that connects families in need with care that changes their lives, and you will be accountable for converting that connection into action.

THE ROLE — WHAT YOU’LL DO AND WHY YOU’LL EXCEL

As Referral Intake Coordinator, you own the full intake pipeline — from first contact to signed client. Because you are wired to act immediately and create opportunity proactively, you won’t wait for a warm lead to come to you — you’ll pursue every single one with urgency and intention. You think forward and move fast, and you’ll identify where the gaps are in the pipeline before they become problems and find a way through every obstacle between a prospect and a yes. And because this work genuinely matters — the people you’re talking to are trying to help someone they love live independently at home — your drive to close isn’t just about the numbers. It’s about making sure every family that needs us receives help from us in a timely manner.

Your weekly targets:

• 100% lead follow-up — immediate, every time, no exceptions.

• 70% inquiry-to-client conversion rate.

• 90% in-person assessment-to-conversion rate.

 

Day to day you will:

• Close on the phone — consultatively identify needs, connect them to solutions, and earn the commitment.

• Pursue every lead from digital and local referral sources with persistence until converted.

• Nurture prospective client relationships through phone, email, and text with empathy and professionalism.

• Coordinate with outside sales, marketing, and client experience teams for seamless onboarding.

• Help current clients refer friends, neighbors and family who would also benefit from our services.

• Respond to after-hours inquiries on a rotational basis — because leads don’t only come in at 9am.

 

WHY RIGHT AT HOME

Right at Home has spent over 30 years helping veterans and older adults live independently at home. We are a nationally recognized, award-winning company that runs on EOS — which means clear direction, real accountability, and a leadership team that gives you the tools, feedback, and recognition you’ve earned. We are working toward 1,000 active clients and we reward the people who help us get there.

Ready to hunt, close, and make a real difference?

If this role sounds like it was written for you, don’t wait — the right people move quickly. Apply now!

OUR PURPOSE is to improve quality of life by helping people navigate the aging journey so that veterans and older adults can do the things they love to do and live the way they want to live.

OUR CORE VALUES:

Put Team First

You are Humble, Hungry and Smart and are committed to a healthy organization above all else.

Lead Where You Are

You strive to be a level 5 leader every day, embrace productive conflict and honor vulnerability.

Get it Done

You are committed and accountable—no excuses. You put first things first and magnify your role and understand that action beats perfection.

Maintain Discipline

You do not want a job but rather wish to operate with freedom within a framework of responsibilities and are consistent in your effort and execution day in and day out.

Grow Every Day

You drive for superior financial results, operational excellence and truly believe that Good is the enemy of Great.

Benefits:

• Medical, Dental, Vision, Life Insurance

• 401(k) with company contribution

• Profit sharing

• Performance Bonus

• PTO (20 days)

• Paid Holidays

• Ongoing management skills and leadership development