Customer Service Rep II

$24 per hour

Integrated Resources Inc

San Diego, CA

Pay: $24 hourly

Duration: 4 months, possibility of extension

Job Description:

Duties

Looking for a motivated, innovative, and energetic individual to join our team. With a mindset of always being open to improvement, we are looking for someone to perform these job duties and who looks at how we can improve them.
Responsible for the timely and accurate data entry and input of customer orders into our Enterprise Resource Planning (ERP) system.
Enter and accurately process a high volume of daily orders (150-200 daily).
Initiate customer contact via phone and/or email as needed to verify order information.
Provide exceptional service to inbound customers over the phone and via email to place new orders and provide availability and delivery information.
Responsible for the electronic processing and exception handling of electronic orders in the system.
Consistently meet or exceed productivity and quality expectations to support legendary service Clients and surpass customer satisfaction; identify and solve any potential roadblocks that could affect those goals.
Confidently navigate multiple system applications to deliver legendary service throughout the order life cycle.
Run reports generating order entry snapshots to keep the team informed on daily progress and trends versus goals.
Be an agent of change-listen to ideas, share thoughts, and work together to implement process improvements.
Escalate customer issues to management.
Provide ongoing data entry support to the Customer Care Department as needed and assist Associate Customer Service Representatives with addressing customer expectations.
Identify discrepancies or potential obstacles that could impact on-time delivery and effectively communicate with customers for timely resolution.
Be the subject matter expert on the intricacies and fulfillment criteria of multiple ordering platforms.
Be familiar with the specific customer needs for various public and private research institutions.
Properly route or address non-technical customer inquiries regarding delivery information, shipment status, orders, and invoices.
Maintain a professional level of privacy regarding confidential customer information.
Actively participate in daily department meetings, own metrics, and provide thoughtful insight and solutions to challenges.
Become eligible to serve as a Qualified Trainer for the team.
Perform other projects or responsibilities as required.

Skills

Minimum Qualifications - Education and Experience

2-3 years of applicable Customer Service experience.
2-3 years of experience entering a high volume of data or orders (150-200 daily).
2 years of experience with Enterprise Resource Planning (ERP) systems.
2 years of experience with Customer Relationship Management (CRM) systems.
Strong computer skills with at least intermediate proficiency in MS Office programs.
Ability to work in a dynamic, fast-paced environment.
Independent self-starter who strives to meet and exceed goals.
Strong attention to detail; accuracy is essential.
Excellent verbal and written communication skills.
Proven track record of de-escalating customer issues with sympathy and empathy.

Education

Preferred Qualifications - Education and Experience

Bachelor's Degree or equivalent combination of education and experience.
Proficient knowledge of Enterprise Resource Planning (ERP) systems.
Proficient knowledge of Customer Relationship Management (CRM) systems.
Proficient experience with EDI order processing.
Experience with multiple order source platforms.
A desire to enact change and strive for innovation.
Proficiency with 10-key.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Customer Service Rep II in San Diego, CA vacancy

Customer Service Rep II
...Customer Service Rep II The North America Customer Care team is looking for a motivated, innovative, and energetic individual to join our team. With a mindset of always being open to improvement, we are looking for someone to perform these job duties and who looks at how...
Suggested
TalentBurst
San Diego, CA
3 days ago
Customer Service Representative II
$25 - $27 per hour
...Customer Service Representative II San Diego, CA Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global...
Suggested
Contract work
For contractors
Work at office
Local area
Work from home
Maravai LifeSciences
San Diego, CA
3 days ago
Customer Service Associate II
...Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your...
Suggested
Contract work
Part time
Local area
Dollar Tree
Bonita, CA
3 days ago
Order Clerk II
$22.32 per hour
...Order Clerk II Location: FRCASE NAS North Island/Naval Base Coronado, CA Task Description: Order Clerk II BLS 43-4151. SCA 0... ...k plan. Employees receive 2 weeks paid vacation after 1 year of service. KAI employees at NAS North Island/Naval Base Coronado, CA will...
Suggested
Contract work
Kay and Associates, Inc.
Coronado, CA
1 day ago
Hourly Clerical Assistant II
...Clerical Assistant II Southwestern Community College District (SWCCD) is committed to meeting the educational goals of its students... ...a member of the National Association of Credential Evaluation Services (NACES) and must submit a copy of the evaluation with the...
Suggested
Hourly pay
Full time
Part time
Work at office
Remote work
Afternoon shift
Southwestern College (California)
Chula Vista, CA
1 day ago
Client Service Specialist II
$69.55k - $90.33k
...with custodian, and reconcile holdings and cost basis on new and transferred accounts Provide superior internal and external client service by anticipating client needs, managing expectations and delivering quality product in a timely manner Trains, mentors and assists...
Permanent employment
Full time
Temporary work
Work experience placement
Flexible hours
CI Financial
San Diego, CA
2 days ago
Patient Care Service Representative II
$27 - $32 per hour
...Patient Care Service Representative II La Jolla About Us Modena Health ("MH") and Modena Allergy & Asthma ("MAA") are leading and rapidly... ...hire). Skills & Abilities: Strong interpersonal, customer service, and communication skills. Excellent...
Hourly pay
Full time
Monday to Friday
Modena Allergy + Asthma
La Jolla, CA
3 days ago
ACCOUNTING ASSOCIATE II
$26.27 - $35.54 per hour
...Accounting Associate II Location: Santee, CA | Job Type: Full-Time | Hourly | Non-Exempt... ...Associate II to join our Accounting Services team. This is an excellent opportunity for... ...accurate financial reporting with exceptional customer service. As an Accounting Associate II,...
Hourly pay
Full time
Work at office
FLORES
Santee, CA
3 days ago
Administrative Assistant II - Health Care Services
$24.96 - $27.46 per hour
...Administrative Assistant II - Health Care Services Corporate Headquarters - Chula Vista, CA 91914 Overview Salary Range $24.96 - $27.... ...assigned meetings. Provides historical reference, maintains customer and confidents, and protects division's operations by...
Hourly pay
Full time
Work at office
Local area
Community Health Group
Chula Vista, CA
5 days ago
DHS Senior Executive Assistant/Administrative Assistant II (Must have DHS experience)
...Executive Assistant/Administrative Assistant II InfiniSource Consulting Solutions (ICS... ...Information Technology, and Professional Services to the federal government, tailors its... ...are ISO 9001 certified, giving our customers the confidence that we are continually measuring...
Temporary work
For contractors
Work at office
Night shift
INFINISOURCE CONSULTING SOLUTIONS
San Diego, CA
4 days ago
Medical Office Assistant II
$29.49 - $31.97 per hour
...duties may vary depending on assignment. Note: Bold print indicates those difference between the Medical Office Assistant I and II classifications. These responsibilities are specific to the Medical Office Assistant II. Basic Qualifications: Experience...
Part time
Work experience placement
Work at office
Local area
Immediate start
Shift work
Kaiser Permanente
San Diego, CA
9 hours ago
Personal Banker (Member Service Representative II)
$24.56 - $35.62 per hour
...We’re always looking for diverse, talented, service‑oriented people to join our exceptional team. Position Overview Personal Banker (Member Service Representative II) Salary and Hours Pay Range: $24.56 – $35.62 Scheduled Weekly Hours: 30 Location SchoolsFirst FCU Chula...
Night shift
Day shift
Afternoon shift
SchoolsFirst Federal Credit Union
Chula Vista, CA
1 day ago
Personal Banker (Member Service Representative II)
$24.56 - $35.62 per hour
...We're always looking for diverse, talented, service-oriented people to join our exceptional team. Personal Banker (Member Service Representative II) The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels...
Night shift
Day shift
Afternoon shift
SchoolsFirst Federal Credit Union
Chula Vista, CA
2 days ago
Associate II, Quality Control Biology
$79k - $91k
...transformative therapies. For more information, visit Job Summary Artiva Biotherapeutics is seeking a skilled and motivated QC Associate II, QC Biology who will be reporting to the Senior Manager, Quality Control. This individual will perform routine cGMP release and...
Contract work
Flexible hours
artivabio
San Diego, CA
5 days ago
Administrative Assistant II
$100k
...Administrative Assistant II Family Health Centers of San Diego is looking for an Administrative Assistant II to work under limited... ...confidential and sensitive information. Deals with a diverse group of customers, patients, and visitors as well as internal contacts at all...
Full time
Local area
Family Health Centers of San Diego
San Diego, CA
3 days ago
Administrative Assistant II
$22 - $28 per hour
...Administrative Assistant II LHH Recruitment Solutions is seeking a detail-oriented and proactive Administrative Assistant II to support daily operations at our client's Kearny Mesa office. This role requires strong organizational skills, the ability to multitask, and...
Hourly pay
Full time
Contract work
Temporary work
Work at office
Local area
Monday to Friday
LHH
San Diego, CA
5 days ago
Administrative Assistant II
$25 - $27 per hour
...Opioid Treatment Program (OTP) Seeking: Administrative Assistant II Full Time Hours : (36-40 hrs/week) Monday - Friday 5:30 AM -... ...understand how Medication-Assisted Treatment works, including services like opioid substitution therapy (e.g., methadone, buprenorphine...
Hourly pay
Full time
Work at office
Local area
Monday to Friday
Early shift
Acadia Healthcare
El Cajon, CA
5 days ago
Customer Support Associate II
$35 per hour
...Full Job Description The Customer Support Associate II is the primary point of contact for MatrixCare’s customers. We are seeking a customer-oriented... ...depth knowledge of the HH space to provide exceptional service to our clients. ****This position is a remote position...
Hourly pay
Temporary work
Work experience placement
Remote work
Flexible hours
Shift work
concentrix
San Diego, CA
a month ago
Administrative Assistant II
...Administrative Assistant II The Administrative Assistant II provides complex administrative... ...(including communication with external customers), assist with the development and... ...equipment; making requests for repairs and services; monitoring and updating inventory,...
Work at office
Flexible hours
eTeam
San Diego, CA
5 days ago
Recreation Specialist II
$20.48 per hour
...*This recruitment will be used to fill Recreation Specialist II vacancies at all Recreations Centers and Facilities: Bostonia,... ...and innovative with recreation programs Possess excellent customer service and communication skills Ability to work with children and/...
Hourly pay
Temporary work
Part time
Flexible hours
Shift work
Weekend work
Day shift
Afternoon shift
GovernmentJobs.com
El Cajon, CA
4 days ago
Medical Account Specialist II - NEUROLOGY -SAN DIEGO, CA
$158.95k - $220k
...advocacy groups, and collaborating with cross-functional partners (e.g., Reimbursement and Access, Regional Science Managers) to address customer needs and market dynamics. The MS also supports sales success through participation in congresses, regional meetings, and other...
Full time
Local area
Regeneron Pharmaceuticals
San Diego, CA
4 days ago
Private Client Advisor II
$100k - $275k
...flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and...
Work at office
Flexible hours
Shift work
Day shift
Bank of America
San Diego, CA
2 days ago
Retail Loss Prevention Customer Service Associate II
$17.75 - $18.75 per hour
...dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store... ...by referring customers to store management or customer service via a Company issued radio Observe and report any suspicious behavior...
Hourly pay
Temporary work
Local area
Home office
TJX Companies
San Diego, CA
1 day ago
Sr Associate Scientist I or II, GPCR Biology
$102k - $128k
JOB SUMMARYWe are seeking a highly motivated and experienced Senior Associate Scientist I/II to join the GPCR Biology group and advance our core mission of accelerating small molecule drug discovery programs at Iambic Therapeutics. The successful candidate will have a...
Flexible hours
Iambic Therapeutics
San Diego, CA
3 days ago
Sr Associate Scientist I or II, Medicinal Chemistry
$96k - $120k
...gym, dining, and easy access to great places to live and play.Compensation Range: $84K - $120KLocationSan Diego HQEmployment TypeFull timeLocation TypeOn-siteDepartmentScienceChemistryCompensationSr Associate Scientist I$84K - $105KSr Associate Scientist II$96K - $120K
Flexible hours
Iambic Therapeutics
San Diego, CA
23 hours ago
Technology Support Specialist II
$5,787 per month
...Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems... ...Summary San Diego State University is looking for a customer-focused and technically skilled Technology Support Specialist II to provide advanced technology support for the...
Permanent employment
Full time
Contract work
Summer work
H1b
San Diego State University
San Diego, CA
1 day ago
Sales Support Associate II
$15 - $21.75 per hour
...is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained...
Minimum wage
Local area
Flexible hours
Shift work
Night shift
Tapestry
San Diego, CA
5 days ago
Member Service Rep I,II,III
...members while continuously delivering stellar service! We are passionate about cultivating... ...members to Member Service Center Specialist I-II. • Meets/exceeds established monthly/... ...Representative I: 1 year of previous customer service experience. o Member Service Representative...
Second job
Work at office
California Coast Credit
San Diego, CA
3 days ago
Hourly Clerical Assistant II
$23.97 - $30.36 per hour
...have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services () and must submit a copy of the evaluation with the application. DESIRED QUALIFICATIONS Experience working in educational...
Hourly pay
Full time
Temporary work
Part time
Work at office
Remote work
Monday to Friday
Afternoon shift
Southwestern College
Chula Vista, CA
3 days ago
ID Card Specialist (PA II), NAVY ICA; San Diego, CA
...ID Card Specialist (PA II), NAVY ICA; San Diego, CA Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA)... ...Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by...
For contractors
Work at office
Magellan Health
San Diego, CA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Rep II. Be the first to apply!