Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Branch Banker within PNC's retail organization, you will be based in Montgomery, Alabama. Responsibilities Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborate with ecosystem partners to grow the customer's share of wallet and position PNC solutions to drive new revenue. Drive proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships. Educate customers on managing financial transactions using technology, tools, and resources. Apply product and procedural knowledge to mitigate and solve customer problems effectively. Manage risk by adhering to all policies and procedures, demonstrating sound judgment within established limits, and avoiding loss. Participate in branch daily operations, ensuring they are completed efficiently and accurately. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Role requirements: an Associate’s degree or equivalent, 3+ years of related experience, or a comparable combination of education, certification, and experience (including military service). No required certifications or licenses. Applicants will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Benefits Medical and prescription drug coverage (with Health Savings Account feature) Dental and vision options Employee and spouse/child life insurance Short- and long-term disability protection 401(k) with PNC match, pension, and stock purchase plans Dependent care reimbursement account Back-up child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid Robust wellness program with financial incentives Paid time off: maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, 15–25 vacation days depending on career level and years of service Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io (include “accommodation request” in the subject line and your name, job ID, and preferred contact method). You may also call View phone number on click.appcast.io and say “Workday” for accommodation assistance. All information provided will be kept confidential and used only as required to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section19 of the Federal Deposit Insurance Act (FDIA) and requires compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) regulations prohibiting the hiring of individuals with certain criminal history. #J-18808-Ljbffr