Technical Support Engineer - Mobile Apps and Compliance

Who We Are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness IoT data to develop actionable insights and improve their operations. We help improve the safety, efficiency, and sustainability of the physical operations that power our global economy, representing more than 40% of global GDP. These industries include agriculture, construction, field services, transportation, and manufacturing. We are excited to digitally transform their operations at scale. About the Role Samsara is looking for an experienced Technical Support Engineer to provide world‑class hardware and software support to our customers as part of our Tier2 support team within the Global Technical Support organization. You will resolve complex customer problems and improve support across all teams, working collaboratively with other support engineers in multiple locations. This is a Remote Role Open To... Open to candidates residing in the US, except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You Should Apply If Want to impact the industries that run our world and have real‑world impact. Adopt an architect mindset and pursue rapid career development in a hyper‑growth environment. Be energized by digitizing large sectors and bringing creative, ambitious ideas to customers. Value teamwork and being part of a high‑caliber team that supports each other. In This Role Become an expert on Samsara’s IoT solutions combining hardware, software, and cloud. Use technical knowledge to troubleshoot and resolve medium‑to‑high complexity customer issues. Respond to customers and resolve inquiries in a timely manner, meeting SLA goals. Partner with Enablement to author and maintain customer‑facing knowledge base articles. Work closely with Engineering and Product to reproduce bugs and build testbeds as needed. Provide direct feedback to Support Management for product and process improvements. Champion Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team. Minimum Requirements for the Role B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields. 3–5 years of experience in support, engineering, or other technical roles, including 1–2 years of mobile application troubleshooting. Strong familiarity with CRMs like Zendesk or Salesforce. Comfortable interfacing with engineers and translating complex concepts into everyday language. Excellent customer service and interpersonal skills, capable of influencing contributors and leaders. Excellent written and verbal communication skills. Strong bias for action, deep analytical thinking, and high standards. Ability to thrive in a hyper‑growth environment with shifting priorities. Willingness to work holidays and weekends as needed. An Ideal Candidate Also Has Experience with industrial systems, electronics, IoT devices, or similar hands‑on work. Experience troubleshooting APIs. Bilingual in Spanish or French (big plus). Annual Base Salary $71,102.50—$95,600USD Total Rewards We deliver above‑market total compensation through base salary, performance‑based bonuses, variable pay, and equity (for eligible roles). We also offer a flexible remote model, professional development stipend, comprehensive health and parental leave plans, and more. Flexible Working Our flexible working model allows team members to work remotely or on‑site based on operational needs. Specific location requirements are stated in the job description where applicable. Belonging at Samsara All qualified applicants receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. Accommodations We are committed to equal employment opportunity for qualified persons with disabilities. Contact View email address on click.appcast.io for reasonable accommodations during the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. Official communication will only come from company emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information, refer to Samsara’s Candidate Privacy Notice. Fraudulent Employment Offers We do not charge fees to applicants at any stage of the hiring process. Visit our blog post for more information on fraudulent employment offers. #J-18808-Ljbffr