Remote Customer Service Representative

Job Description

Job Description

Employment Solutions is currently seeking SEVERAL  skilled and experienced Customer Service Representatives to work from home.  Equipment will be provided.

Pay rate $14.25 per hour. 40 hours per week.

Training will be 10/05/26 to 11/27/26, M-F 9:30am to 6pm CT. After training must have open availability to work any day Monday to Friday from 7am-6pm CT. 

Representatives will serve as a key interface and provide customer care to assigned program(s). This position is responsible for handling all interactions that may include inbound calls, outbound calls, and email/chat in a call center environment regarding a variety of requests.
Essential Functions of Customer Service Representative

• Responsible for handling inbound and outbound calls as well as email/chat in a call center environment regarding a variety of requests. No cold calling!
• Maintain complete and accurate records of client interaction including phone calls and/or emails, utilizing internal and external software.
• Demonstrates commitment to serving customer needs and solving problems efficiently with insight and first contact resolution.
• Use decision-support tools to respond to common customer work/service order inquires and requests.
• Demonstrates personal commitment by adhering to company guidelines, policy and professional code of ethics and participate in an inclusive environment where people can contribute their best.
• Participate in regular staff meetings, coaching sessions, training, and scheduled meetings with leadership
• Provide an excellent customer experience in all interactions.

The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

Minimum Qualifications:
High School diploma and 1+ years’ experience in customer service. Ability to type 30+ words per minute. Microsoft Windows and Internet-based applications experience required.

Knowledge, Skills & Abilities

• Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support.
• Proven customer service, operations support, and problem resolution skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Courteous and empathetic with strong customer service orientation.
• Ability to communicate effectively, both verbally and in writing, with individuals inside and outside the Organization.
• Ability to work independently with strong sense of focus, task -oriented, nonjudgmental, and clear sense of boundaries.
• Ability to think critically and make decisions using sound judgement, experience, and existing tools/resources, including applicable rules/regulations.
• Must be willing to work in a collaborative, fast-paced, structured team environment and adapt quickly to change.
• Must have a fast and reliable internet connection.

For immediate consideration, please submit your updated resume to this posting.

Why Work with Employment Solutions:

• We work with a variety of clients and consider you for all roles that may match your background and requirements
• No fee to you!
• We strive to help individuals find their passion and grow their professional experience

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