Guest Service Ambassador: Cashier & Drive-Thru Upsell

Your path begins here at El Pollo Loco Start on your path towards a brighter future filled with growth and opportunity. Where we lift each other up, push each other further, and take part in something bigger than ourselves - supported by a team committed to you and your success. As a cashier you are the first friendly face our guests see, you will greet and serve our guests with a friendly and courteous demeanor. You may be asked to run the drive-thru station and work with your peers to provide quick and effective service. Job opportunities as Team Member - FOH, Cashier are generally offered as full time or part time restaurant job. Prior experience as customer service, cashier, associate, restaurant crew member, team member or other part time restaurant job experience is not required but is preferred. Requirements/Responsibilities Team Member - FOH, Cashier Responsibilities/Duties:

• Follows company food handling and safety procedures.
• Greets guests, takes guest orders. Suggestive sells and/or upselling for every order taken.
• Collects payment, gives guests correct changes. Is responsible for proper cash handling and any cash shortages and/or overages. Cashier must count register at the start and end of the shift.
• Works at a quick and effective pace that meets or exceeds company service time standards (walk-in, mobile ordering and drive-thru)
• Cleans and sanitizes the entire work area periodically.
• Supports and assists peers including but not limited to expediter and/or service assistant.
• Assists in training new cashiers
• Periodically performs additional duties as assigned by the supervisor.

Physical Requirements:

• Requires long periods of standing and walking.
• Must be able to work under stress/pressure of peak periods
• Must have a high level of mobility/flexibility to reach, bend, scrub, wipe and lift 25lbs.

Qualification Standards:

• CA food handler card is required
• Must be able to communicate, speak and read English, second language is a plus.
• No experience is required, guest service experience preferred
• No education is required, high school diploma and equivalent is preferred.
• Must be able to observe products and use best judgement prior to presenting products to the guests to ensure a high level of food quality is maintained.

It started with a mother’s recipe and one man’s desire for a quality chicken dinner after a hard day’s work. Over 40 years later, we still grill our chicken the same way, citrus marinated and grilled low and slow over an open flame. In that time, we’ve fed families, connected cultures and have become a Southern California institution. #J-18808-Ljbffr El Pollo Loco