Customer Service Rep(08248) - 2560 Perris Blvd.

Customer Service Rep(08248) - 2560 Perris Blvd. Full-time Job Category Org: Store Customer Service Rep

ABOUT THE JOB

We are searching for qualified customer service reps with personality and people skills.

JOB REQUIREMENTS

You must be 18 years of age or older.

GENERAL JOB DUTIES FOR ALL STORE TEAM MEMBERS

Stock ingredients from delivery area to storage, work area, walk‑in cooler. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily.

TRAINING

Orientation and training is provided on the job.

COMMUNICATION SKILLS

Ability to comprehend and give correct written instructions; to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

ESSENTIAL FUNCTIONS / SKILLS

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS

Standing – most tasks are performed from a standing position. Walking – surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces is between 36" and 48". Paperwork – normally completed in an office at a desk or table. Lifting – bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5". Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying – large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing – moving trays placed on dollies. A stack of trays on a dolly is approximately 24" – 30" and requires a force up to 7.5 pounds to push. Trays may also be pulled. Climbing – team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Domino's