Front Desk Associate

At Atlantic Eye Institute, our mission is to help our patients live their vision through exceptional, compassionate, and honest eye care for every stage of life. We treat them like members of our family—because they are. Living Our Vision: They say seeing is believing. But we say it’s much more than that. Seeing is how the story of our life is told. A journey that unfolds through your very own eyes—from a child’s first eye exam to their first pair of glasses and contacts, to LASIK, and even cataracts, we help you see the world better at every stage in your life. Any age, any problem, any time, we will be there. That’s because at Atlantic Eye Institute we believe in the power of seeing things clearly. Our vision for you is a world where seeing isn’t just believing; seeing clearly is living fully. That’s why we not only help improve your vision—we help you Live Your Vision. We invite you to join our team! Front Desk Associate The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information required for billing and collecting patient accounts. The Front Desk Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Desk Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments. Bilingual Spanish a plus. Displays a high level of professionalism and gives superb customer service. Obtains and reviews patient demographic and insurance information for accuracy. Verifies insurance and collects copays, co‑insurance, and outstanding balances. Ensures all patient intake forms are signed and complete. Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax. Schedules appointments. Processes medical record requests per policies and procedures. Coordinates with clinical staff to ensure an optimal patient experience. Education High School Diploma or equivalent certificate. Required Skills Minimum 2 years of experience in a medical office / health care setting. Minimum 2 years of health care insurance experience. Strong computer knowledge and skills with a minimum typing speed of 30 WPM. Strong desire to assist others and provide excellent customer service. Must be highly dependable and organized. Outstanding interpersonal skills. An impeccably clean, polished, professional image. The ability to learn quickly, retain training, solve problems, and think independently. Preferred Skills Understanding of medical terminology. Benefits We offer a competitive benefits package to our employees. Medical Dental Vision 401(k) with match HSA/FSA Telemedicine Generous PTO package Additional Benefits (Free) Employee discounts and perks Employee assistance program Group life/AD&D Short‑term disability insurance Long‑term disability insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr