Front Desk Agent

I. SUMMARY STATEMENT

We are an 81-room hotel property located in North Las Vegas seeking energetic and motivated individuals to join our Front Desk Team. At least 1 year of prior hotel experience is preferred, along with a passion for hospitality, a willingness to learn, and a flexible schedule. The Front Desk Agent assures the highest possible level of guest satisfaction by providing superior customer service and is responsible for checking guests into and out of the hotel, answering phone calls, and responding to customer inquiries.

Job Type: Full-Time

II. ORGANIZATION

This position reports directly to the Hotel Front Desk Supervisor and Hotel Assistant General Manager.

III. PRIMARY DUTIES AND RESPONSIBILITIES
• Check guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handle all payments received, whether cash, credit card, checks, or traveler's checks.
• Balance and verify all monetary transactions in the appropriate accounts.
• Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Maintain all documentation regarding room registration, changes, charges, credit card transactions, and customer service and maintenance issues.
• Offer guests assistance whenever possible.
• Resolve escalated customer relations issues.
• Answer inquiries pertaining to hotel policies and services.
• Respond to and follow up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Positively represent and promote the property.
• Ensure systems and procedures are in place and followed for guest safety and security.
• Ensure the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
• Compile, complete, and distribute reports to all management and relevant staff.
• Report any maintenance, security, or safety issues to the appropriate staff.

IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
• High School Diploma or GED required.
• At least 1 year of prior hotel experience preferred; previous front desk experience highly preferred.
• Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.
• Excellent organizational and prioritization skills.
• Ability to work well and collaborate with others.
• Superior customer service skills.
• Excellent communication skills.
• Able to work a flexible schedule.

V. PHYSICAL REQUIREMENTS
• May be required to stand for extended periods of time.
• Must be able to lift up to 25 pounds as needed.

VI. BENEFITS
• Employee Discount (Choice Hotels globally)
• Dental Insurance
• Employee Assistance Program
• Employee Discount
• Health Insurance
• Wellness Program
• Health Savings Account
• Paid Time Off
• Referral Program
• Vision Insurance

This Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.