Global Social Media Community Manager

Job Description

Intro Marketing Language

Join J.P. Morgan’s global social media team in New York City and help shape the conversation at scale. You’ll connect with 14M+ followers worldwide—turning engagement into trust and insight into impact.

As a Global Social Media Community Manager reporting to our Audience Insights and Engagement team, you will cultivate and grow our social media communities across platforms while operating within the controls and guardrails that protect our employees and the firm. You’ll review comments and messages, elevate potential reputational concerns, and propose new engagement ideas—using sound judgment and a range of tactics to strengthen community and build trust in the brand.

  Job Responsibilities:

• Handle day-to-day community management for J.P. Morgan and JPMorganChase social media; assessing comments on company owned platforms and brand mentions across social channels

• Drive and optimize audience engagement by executing pillar-led engagement tactics, actively managing audience-led conversations, and tracking engagement growth KPIs to measure impact

• Monitor and analyze online conversations and sentiment, escalating or responding to comments according to operating procedures

• Maintain an ongoing dialogue with stakeholders, including PR teams, to understand and track hot topics, proactively monitoring conversations

• Partner closely with content creators, marketers, and communicators across lines of business

• Work closely with the social media content and creative team, using insights and trending topics to inform content strategies

• Create reporting dashboards to measure organic content performance and inform content strategy. 

• Stay up to date with industry trends, social media algorithms, and platform updates to optimize social listening and engagement strategies. 

 

Required Qualifications, Capabilities, and Skills

• 3-5 years of experience working in social media
• Excellent written and verbal communication skills

• In-depth knowledge of social media platforms, trends, and emerging technologies

   

• Understanding of the media landscape, with a strong lens on brand protection

• Proven ability to write compelling, on-brand social copy to spark conversation and positive audience interaction.

   

• Strong analytical skills with the ability to interpret and present data effectively

• Highly organized, creative, and collaborative thinker

   

 

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s degree 
• Demonstrates good judgement and passion for PR, crisis management, and issues analysis 
• Familiarity with social listening tools and platforms; experience with Sprinklr is preferred
• Enthusiastic team player capable of cultivating relationships across functions and lines of business

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.