Sales Support Specialist

From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries: US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, and animal feed additives. We are hiring Sales Support Specialist Candidates must be based in Saint Louis, MO 5 days Working Reporting to Sales Director Essential Duties and Responsibilities Ensure the sales processes are effectively followed my managing and maintaining the Customer Relationship Management (CRM) system Monitor pricing module to ensure efficiency and accuracy Provide support for the sales team with pricing and quotations through the CRM system using price margin management Generate and analyze sales data reports to support the sales team in accelerating business and providing customer service Receive and acknowledge customer complaints, assign to respective department manager, and complete root cause analysis Manage any product claims or returns with Sales Director Manage and maintain customer master in SAP Ensure proper filing of all documents and records in compliance to company standards Maintain confidentiality of customer information Promoting the highest quality image of ROHA with co-workers, customers, vendors, and the community Maintaining and enhancing the culture and core values of ROHA #J-18808-Ljbffr