Senior Research Operations Lead, Research & Insights

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Delivering on Slack's mission to make our users' lives simpler, more pleasant, and more productive requires us to relentlessly obsess about the Slack UX. The most direct way to get a signal on this is to talk to as many users as possible.

This position's primary responsibility will be to make it easier than ever to connect directly with Slack users (both current and prospective). They will focus on identifying and reaching out to Slack customers willing to share their experiences and perspectives with our PDE and research teams. This will catalyze our ability to connect directly with customers, ensure we're thoughtfully addressing our users' biggest pain points, and ultimately enable us to increase customer sentiment as measured by NPS (PDE Method M5).

About the Role: We are looking for a Recruiting Lead to identify, engage, and recruit high-quality participants for user research studies. You will be the bridge between our research team and the diverse voices that shape our products, ensuring we hear from the right people at the right time. You will play a critical role in building a sustainable and diverse pipeline of Slack users to fuel our research engine.

Responsibilities:

• Strategic Sourcing: Source and recruit participants for qualitative and quantitative research studies, including interviews, usability tests, surveys, and focus groups.

• End-to-End Execution: Manage the full recruitment lifecycle: outreach, screening, scheduling, confirmation, and follow-up.

• Panel Management: Build and maintain a diverse panel of research participants across various demographics, personas, and customer segments.

• System Building: Develop and manage tracking systems to ensure data quality, participant history (to prevent over-sampling), and privacy compliance.

• Stakeholder Partnership: Partner with researchers to understand specific study requirements and develop tailored recruitment strategies.

• Vendor Management: Engage and manage external recruitment vendors to ensure high-quality recruits and operational excellence.

• Technical Optimization: Identify opportunities to automate manual recruiting workflows to reduce the time-to-recruit for the research team.

Requirements:

• Experience: 5+ years of recruiting experience, specifically focused on research operations, user research, or customer insights.

• B2B Savvy: Experience navigating the complexities of recruiting in a B2B/Enterprise environment (e.g., reaching IT Admins and decision-makers).

• Organizational Excellence: Strong skills in managing multiple high-priority recruitment projects simultaneously with meticulous follow-through.

• Communication: Excellent written and verbal communication skills with a focus on "being a great host"-ensuring every user has a pleasant experience with Slack Research.

• Technical Proficiency: Familiarity with research recruiting tools and CRM systems (e.g., Ethnio, UserInterviews, Salesforce, or Qualtrics).

• Inclusivity Mindset: A deep commitment to building diverse and inclusive participant pools.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.