Assistant General Manager, Operations & Member Experience

Assistant General Manager, Operations & Member Experience

Breuckelen Athletic is a premier strength and recovery facility based in Gowanus/Carroll Gardens, Brooklyn. We care about coaching, hospitality, consistency, and creating an environment where people genuinely want to spend time. We are not driven by trends, social media, or quick fixes.

We believe great operations create great experiences. The details matter. The energy matters. The people matter most. We are looking for an Assistant General Manager, Operations & Member Experience to help lead the business alongside leadership as we continue to grow.

The Role:

This is a leadership position for someone who can operate at a high level while staying deeply connected to the member experience and day-to-day culture of the gym.

This person will work closely with leadership to oversee daily operations, support and develop team members, improve systems and processes, and ensure every member interaction reflects the values and standards of Breuckelen Athletic.

The ideal candidate is a calm problem solver, highly organized, emotionally intelligent, and deeply invested in creating a world-class member experience. They should be equally comfortable leading a team, solving operational challenges, jumping into front-of-house responsibilities, and helping shape the future growth of the business.

This is not a traditional corporate management role. We are looking for someone who leads with humility, accountability, empathy, and initiative. With potential to grow into a larger operational leadership position over time.

What You'll Own:

Team Leadership & Accountability

• Help lead daily operations across the facility.
• Support hiring, onboarding, scheduling, and development of member experience staff.
• Create clear expectations, accountability, and consistency across shifts and systems.
• Act as a leadership presence during peak operational hours.
• Help build a team culture rooted in professionalism, empathy, ownership, and hospitality.
• Coach staff through challenges and difficult member situations with maturity and composure.

Operations & Systems

• Ensure the gym operates smoothly, efficiently, and at a consistently high standard.
• Identify operational gaps and proactively solve problems before they become larger issues.
• Improve workflows, SOPs, communication systems, and operational processes.
• Oversee facility presentation, organization, maintenance coordination, and inventory systems.
• Partner with leadership on operational planning, reporting, and execution.
• Help manage vendors, operational technology, and facility logistics.

Member Experience

• Set the standard for hospitality and member interaction.
• Build strong relationships with members and contribute to the overall community experience.
• Handle escalated member concerns with professionalism and empathy.
• Ensure every touchpoint, from tours to daily interactions, reflects the Breuckelen Athletic brand.
• Work closely with coaches and staff to create a seamless experience across training, recovery, and operations.

Business Growth & Leadership Support

• Support retention, member engagement, and operational growth initiatives.
• Assist with events, partnerships, and community activations.
• Contribute ideas that improve operational efficiency and member satisfaction.
• Help ownership execute on larger business priorities and projects.
• Serve as a reliable second-in-command capable of helping drive the business forward.

What We're Looking For:

• Strong leadership instincts and a high level of personal accountability.
• Exceptional communication and interpersonal skills.
• Calm under pressure and solution-oriented.
• Highly organized with strong attention to detail.
• Ability to lead people while maintaining warmth and empathy.
• Comfortable balancing strategic thinking with hands-on execution.
• Passion for fitness, wellness, hospitality, and community-building.
• Experience in operations, hospitality, fitness, wellness, or customer experience leadership preferred.
• Experience managing teams and improving systems is a major plus.
• Someone who genuinely cares about creating an exceptional environment for both members and staff.
• At least 3-5 years of experience in hospitality, high-end fitness and/or related high-end client facing industry is preferred.
• At least 1-3 years of management experience is preferred.
• Degree in hospitality, communications, exercise or comparable field is required.

Why This Role Matters

Operations and member experience are the backbone of Breuckelen Athletic. This role is not about simply "managing the front desk." It is about helping lead the business, protecting the culture, and creating an experience people trust and want to return to consistently.

The right person will have real impact, real responsibility, and the opportunity to grow alongside the company.

What We Offer

• Highly competitive compensation.
• Leadership growth opportunities within a growing company
• Health, dental, vision benefits and 401k.
• Paid vacation and sick.
• Complimentary gym membership.
• Continuing education and professional development support.
• A team environment that values growth, accountability, and balance.
• The opportunity to help shape the future of a meaningful purpose-driven business.

You can apply directly on Include a resume and cover letter. Applications without all materials will not be considered.

We look forward to meeting you!

Breuckelen Athletic