Scheduler for Private Duty

Proudly Supporting Our CommunityBenefit Healthcare was founded in 2013 by a local physical therapist with a simple mission: to bring high‑quality, compassionate care to our community. We acquired the company in 2023 and have remained proudly locally operated and committed to honoring that original mission while expanding our reach.As the needs of our community grow, we feel a responsibility to grow with them. Our team has been able to serve more patients than ever without ever compromising the quality of care. We consistently strive to be a 4.5–5 star agency, and when we see those standards slip, we invest in retaining and supporting our staff—because exceptional care starts with a supported team. Everyone in our community deserves the best, and we work every day to deliver exactly that.Scheduler-Pay Range: $20.00-$25.00/hr.JOB SUMMARYThe Scheduling/Staffing Coordinator is responsible for managing all aspects of the staffing process and completion of workflow in Home Care Home Base to support operations of Benefit Healthcare Agency. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability.DUTIES & RESPONSIBILITIESServes as the primary and secondary responder to all inbound phone calls.Responsible for maintaining information involving current staffs and contract staffs demographic information, skill sets, availability and productivity levels.Assists the Intake department by supplying staffing solutions to new patient referrals.Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling , missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Director of Nursing.Supports clinical leadership by maintaining the proper daily workflow of tasks.Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.Demonstrates commitment, professional growth and competency.Provides insight to identify needs for additional staff.Maintains comprehensive working knowledge of contractual staff relationships.May be required to provide on call services on the week nights and weekends.Serves as an administrative support resource for all clinical and marketing staff.Ensures compliance with all state, federal & Medicare regulatory requirements.The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email.Establishes productive organizational skills and habits.Provides excellent customer service skills.Strong team skills.Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.Technical aptitude to know, learn and master the agency’s software.Ability to multi-task in a fast paced office environment.Promote and demonstrate company core values and mission.WHY BENEFIT HOME HEALTH?Benefit Home Health is part of the Cornerstone Group with about 75 home health and hospice agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team’s dedication to deliver life changing service that we become the “provider of choice” in the community that we serve. Join a culture of high performers who are on a mission to create the best Home Health agency in El Paso County!What makes us unique? At Benefit Home Health, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind:CelebrationAccountabilityPassion for LearningLove One AnotherIntelligent Risk TakingCustomer SecondOwnershipWe’d love to meet with you if you are passionate about giving exceptional patient care and creating the best Home Health agency in El Paso County!Benefit Home Health is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at #J-18808-Ljbffr