EQXJP00005597 | HR Services Senior Associate_USA

A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Responsible for the execution of all HR services and processing queries up to Tier 2. Assists with Tier 3 queries and special projects. Responsibilities Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such as Payroll, Benefits, Compensation, standard reporting and LOA's. Leverages process knowledge to guide employees through lifecycle changes, customizing the solution to fit individual needs Utilizes expertise to resolve complex issues, and often acts as a team lead or resource to others. Point of escalation is teamlead/ manager. Identifies trends and initiates process improvements with Manager or HRSS Project and Services Team Understands trade offs and when to escalation Understands end to end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes. Manages HR Systems Data and files, ensuring accuracy, completion, and that all are up to date. Handles sensitive and/or complex queries. Pivots with ease when introduced to new HR Systems configurations., engagement in system UAT - Provides standard and non standard non complex reporting to HR stakeholders and line managers,COE Ensures data accuracy and integrity with all transactions, communications and stakeholder support Project Management May assist with translation validation. Process Expertise Basic understanding of programs and COE processes Able to answer COE type queries and guide line managers if appropriate Able to handle complex COE processes Operational Excellence Assist with knowledge base and HR Systems navigation to resolve employee and manager queries including Workday and HR library Understands and executes on SLA and KPI's Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Understands and follows compliance requirements for SOX, Employee Data Governance and other policy requirements Qualifications High school diploma/GED required 6-month contract - W2 Contract Hybrid - 2 days in office - 1950 N Stemmons Fwy Suite 6000 Dallas TX USA 75207 #J-18808-Ljbffr Equinix