Night Auditor

Family owned and operated, we believe in creating memorable experiences that everyone can enjoy with the help of our well-known family of brands, which include Dallas Stars NHL Team, Texas Stars AHL Team, Chop Steakhouse & Bar, Shark Club Bar & Grill, Moxies, Grouse Mountain Resort, Revelstoke Mountain Resort, Sandman Hotel Group, and The Sutton Place Hotels. The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk. JOB REQUIREMENTS Fluent in English and French (preferred) High School Diploma, G.E.D. or equivalent Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred Experience in all aspects of customer service and people management Strong working knowledge of hospitality industry principles, methods, practices, and techniques Strong working knowledge of accounting practices and principles Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required Exceptional conflict resolution, negotiation, and objection handling skills Able to respond quickly in a dynamic and changing environment Able to build and maintain lasting relationships with corporate departments, key business partners, and customers Knowledge of cost analysis, fiscal management, and budgeting techniques Able to effectively communicate both verbally and in writing DUTIES Maintain an inventory of vacancies, reservations and room assignments Register arriving guests and assign rooms Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems Present statements of charges to departing guests and receive payment. Hotel security Post all daily room and outstanding charges. Take over from the evening cashier, checking and accepting float and takings. Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away. Accept and lock away keys from various departments. Prepare Credit Card/Charge Card summaries and post to DAB's account. Maintain a high standard of personal hygiene and appearance. APPLICABLE SKILLS Excellent customer relations. Must have time-management skills. Adaptable to change and be able to handle multiple priorities under pressure. Eager and focused to exceed guest expectations. PERKS Rewards & Recognition Free Parking Discounted Hotel Stays for Team Members and Family & Friends rates too! Ongoing Employee events, incentives & recognition Growth Opportunities- Career Advancement starts from Within Dedicated Training Program Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling Refer a friend or family and earn money! Preferred Rates for Dallas Stars NHL Games Group Life Insurance, Extended Health, Dental, Vision Care! Complimentary Stays Milestone Rewards We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work. SUMMATION The Sandman Hotel Group is an Equal Opportunity, Affirmpative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in United States of America to apply Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application. ABSOLUTELY NO PHONE CALLS PLEASE #J-18808-Ljbffr