General Manager

General ManagerWe are seeking an experienced and visionary General Manager to lead our operations in Miami, United States. In this pivotal role, you will oversee all aspects of our business, driving strategic initiatives while fostering a collaborative and innovative work environment. The ideal candidate will combine strong operational expertise with exceptional leadership capabilities, demonstrating a commitment to excellence, customer satisfaction, and team development. You will be responsible for translating organizational goals into actionable plans and inspiring your team to achieve outstanding results.Develop and execute strategic business plans that align with organizational objectives and drive sustainable growthManage all operational functions, including inventory control, quality assurance, vendor relationships, and compliance with regulatory standardsOversee budget development, financial planning, and P&L responsibility to ensure profitability and efficient resource allocationRecruit, train, mentor, and evaluate team members; foster a supportive and inclusive culture that promotes professional development and employee engagementAnalyze operational data and key performance metrics to identify trends, opportunities for improvement, and areas requiring corrective actionMaintain transparent communication with stakeholders, providing regular updates on performance, challenges, and strategic initiativesEnsure exceptional customer service standards are consistently met across all operations and touchpointsLead problem-solving efforts with resilience and decisiveness, addressing challenges proactively and implementing effective solutionsCoordinate cross-functional teams to manage projects, streamline processes, and enhance operational efficiencyRepresent the organization professionally in community and industry settings, building strong external relationshipsRequired Skills:Strategic planning and business developmentFinancial acumen and P&L managementStrong verbal, written, and interpersonal communication skillsProficiency with computer systems, data analysis tools, and business softwareInventory management and supply chain coordinationQuality control and process improvement expertiseDecision-making and analytical capabilitiesTeam leadership and staff managementTime management and organizational skillsCustomer-focused mindset with commitment to service excellenceRequired Experience:Minimum 1+ years of operations management or general management experienceProven track record of leading and developing high-performing teamsExperience managing budgets and financial performanceDemonstrated success in driving operational efficiency and business growthBackground in vendor and supplier relationship managementExperience implementing compliance and regulatory standardsPreferred Skills:Project management capabilitiesConflict resolution and mediation expertiseChange management experienceKnowledge of industry-specific best practicesExperience with performance metrics and reporting systemsAbility to customize processes and programs for organizational needsEducation & Certifications:Relevant management certifications or professional development credentials are a plusDomain Expertise:Understanding of operational best practices and industry standardsKnowledge of compliance, safety, and regulatory requirements relevant to the business sectorPhysical Requirements, including, but not limited to the following:StandingMost tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".WalkingFor short distances for short durationsDelivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.SittingPaperwork is normally completed in an office at a desk or tableLiftingBulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.Cases are usually lifted from floor and stacked onto shelves up to 72" high.CarryingLarge cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.PushingTo move trays which are placed on dollies.A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.Trays may also be pulled.During delivery of product, navigation of five or more flights of stairs may be required. Stooping/BendingForward bending at the waist is necessary at the pizza assembly station.Toe room is present, but workers are unable to flex their knees while standing at this station.Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.Forward bending is also present at the front counter and when stocking ingredients.Crouching/SquattingPerformed occasionally to stock shelves and to clean low areas.ReachingReaching is performed continuously; up, down and forward.Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.DrivingDeliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.Machines, Tools, Equipment, Work AidsTeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.Driving Specific Job DutiesDeliver product by car and then to door of customer.Deliver flyers and door hangers.RequiresValid driver's license with safe driving record meeting company standards.Access to insured vehicle which can be used for delivery.