Specialty Nurse Navigator - Neuro Oncology

Specialty Nurse Navigator

Children's Hospital of Philadelphia (CHOP) is seeking a Specialty Nurse Navigator for their Neuro-Oncology team. This position will be Monday-Friday and the schedule will be based on the operational need.

Pediatric nursing experience is required. Oncology and/or Neurology experience is preferred.

This role will provide guidance, oversight, and coordination to the following activities:

• Represents patients and families coming to CHOP from local, regional and national, and international sources including referring physicians, hospitals, community at large, and other ancillary agencies by coordinating their care.
• Provides on-going family support and ensures referral to appropriate support services
• Coordinates patient care services and maintains interpersonal relationships with patients, families, physicians and referral sources for the duration of care - from initial contact through discharge and follow-up.
• Works with leadership to assist in the development and implementation of education and outreach activities for the Program.

What you will do:

• Coordinates care with referring clinicians, patients, and families to ensure ease of access and ongoing communication, continually striving to enhance the CHOP experience, focusing on family centered care.
• Coordinates a plan of care for referral patients and families and is the person of contact with their referring physician.
• Assesses patient's and parent's health status, health care, psychosocial and support needs
• Provides instruction in disease process, treatment plan, health and skill teaching Coordinates referrals and collection of appropriate medical records and diagnostic information; abstracts pertinent clinical information as necessary.
• Maintains a relationship with the patient/family throughout the course of their care, from initial contact to the end of their hospitalization, providing the patient and referring physician with updates and pertinent medical information.
• Supervises scheduling processes by assisting in triaging new patients for urgency; assigning new patients/consults to appropriate providers; and ensuring coordinated care for patients in need of multiple provider and diagnostic appointments.
• Identifies potential referring physicians and develops a strategy to encourage them to become CHOP referring physicians and works to establish ongoing relationships. Participates in appropriate meetings relevant to patient's management, i.e. case conference, etc
• Outreach and Program Development / Resource Utilization and Collaboration
• Develops and Implements strategies to increase utilization of the services, programs and physicians.
• Identifies and evaluates new markets, to include statistical analysis of potential markets, estimates of growth, identification of client needs, and competitive analyses.
• Identifies potential referring physicians and develops a strategy to encourage them to become CHOP referring physicians and works to maintain ongoing relationships.
• Periodically develops, refines and updates outreach materials, such as survey tools, fact sheets, and patient/family/provider education.
• Facilitates philanthropic activities that support programmatic initiatives.
• Works with the Web and Marketing Teams to assist in the development of program web and print content, including patient education materials.
• Collaborates with all appropriate CHOP departments to strengthen relationships and facilitate the referral process.
• Meets routinely with strategic internal partners to ensure consistent messaging to referral audiences and alignment of key program initiatives.
• Data Management
• Establishes, tracks and maintains metrics and helps prepare related reports and resources.
• Develops and maintains a physician/referral contacts database.
• Works with collaborators to develop and maintain survey tracking tool for referrals
• Provides referral demographics (reports) and analyses to support departmental growth objectives.
• Establishes and maintains metrics in relation to outreach priorities and departmental initiatives.
• Leadership
• Acts as a resource and mentor for staff (i.e. administrative staff, nursing) regarding patient or family processes or procedure inquiries, and complex patient issues.
• Continually evaluates communication processes with all stake holders (referring physicians, hospitals, CHOP Faculty and staff, families/patients, etc.) and recommends strategies to improve if needed.
• Works to educate team members who communicate with families regarding access questions, cardiac procedures, potential course of hospitalization, etc. as needed opportunities arise.
• Participates in the development of patient educational materials i.e. videos, web education, parent instructions, outreach materials etc.
• Participate in community outreach educational programs and educational activities to promote quality patient care.
• Provides coverage or support for leaders when needed.
• Other duties as assigned

Education Qualifications:

• Technical Diploma Nursing - Required
• Master's Degree - Preferred

Experience Qualifications:

• At least five (5) years nursing experience - Required and
• Previous experience in pediatrics - Required
• At least seven (7) years nursing experience - Preferred

Skills and Abilities:

• Expert knowledge of pediatric nursing
• Intermediate proficiency with office software (Microsoft Office) including word processing, and spreadsheet software (Word, Excel)
• Basic knowledge of database programs and data management concepts
• Excellent verbal and written communications skills
• Excellent customer service skills
• Excellent interpersonal skills
• Excellent time management skills
• Excellent organizational skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to gather, analyze and make recommendations/decisions based on data
• Ability to convey complex or technical information in an easy to understand manner
• Ability to collaborate with stakeholders at all levels
• Ability to be flexible and adaptable to change
• Ability to travel on a local, regional and national level as needed

Licenses and Certifications:

• Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or
• Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine.