Full-Time Medical Scheduler

Job Description

Job Description

We are seeking a detail-oriented, Bilingual and organized Medical Scheduler to join our healthcare team. The ideal candidate will be responsible for managing patient appointments, coordinating schedules for medical staff, and ensuring smooth daily operations.

Key Responsibilities

- Schedule and manage patient appointments efficiently, considering factors such as urgency, clinician availability, and patient preferences
- Handle high volumes of phone calls and emails, responding to patient inquiries and addressing scheduling concerns
- Maintain accurate and up-to-date patient records and information in our electronic medical record (EMR) system
- Collaborate with healthcare clinicians and administrative staff to resolve scheduling conflicts and optimize resource utilization
- Process appointment changes, cancellations, and reschedules promptly
- Ensure compliance with patient confidentiality regulations and facility policies
- Assisting at the infusion centers in Northern California as the front office admin as needed

Qualifications

- High school diploma required; associate's or bachelor's degree preferred
- Minimum of 2 years of experience in a healthcare setting, preferably in a scheduling role
- Proficiency in medical scheduling software and EMR systems
- Strong knowledge of medical terminology and insurance procedures
- Excellent communication and customer service skills
- Ability to multitask, prioritize work, and maintain a high level of accuracy
- Strong organizational and time management skills

Skills and Attributes

- Attention to detail with the ability to manage complex schedules 
- Excellent interpersonal skills for interacting with patients, healthcare providers, and staff via phone and email
- Ability to work independently while maintaining productivity 
- Proficiency in data entry and basic computer skills
- Strong problem-solving abilities to address scheduling conflicts and patient concerns

Work Environment
- In office 40 hours a week scheduling for Northern California locations
- Flexible schedule may be required to accommodate patient needs across different time zones

Location:
1505 Soquel Dr Ste 9 Santa Cruz, CA 95065

The successful candidate will play a crucial role in ensuring efficient operations and positive patient experiences. If you have a passion for healthcare administration and excel in organization and communication, we encourage you to apply for this Medical Scheduler position.