Member Services Representative

Job Description

Job Description

Member Services Representative Join a Team That Feels Like Family

Are you someone who enjoys helping people, providing excellent customer service, and working in a close-knit, supportive environment? We are seeking a Member Services Representative to join our growing team. This role is ideal for someone who is personable, detail-oriented, and eager to build a long-term career in financial services.

Our team prides itself on delivering exceptional service, supporting one another, and creating a workplace where employees feel valued, respected, and empowered to succeed.

Schedule

• Monday through Friday
• 9:00 AM to 5:30 PM
• No Saturday hours
• One-hour lunch break
• One paid 15-minute break

What You'll DoMember Services

• Open, maintain, and service member accounts
• Assist members with a variety of financial products and services
• Open and maintain Individual Retirement Accounts (IRAs)
• Assist with legal and specialty account requests
• Answer member questions by phone, email, and online channels
• Process wire transfers, stop payments, address changes, check orders, travel notices, and related account maintenance

Loan Support

• Provide administrative and clerical support to the lending team
• Communicate with members and related parties regarding loan documentation and status updates
• Prepare and distribute loan packages
• Maintain accurate filing systems and documentation
• Update interest rate information within company systems
• Retrieve and organize required paperwork and supporting documents
• Assist with additional loan processing duties as assigned

What We're Looking For

• Strong customer service and communication skills
• Professional and friendly approach when interacting with members
• Strong attention to detail and organizational abilities
• Comfortable working in a fast-paced environment
• Ability to learn financial regulations, policies, and procedures
• Team-oriented mindset with a positive attitude
• Experience with DNA/Fiserv systems is preferred but not required
• Someone who is easygoing, dependable, and enjoys building relationships with coworkers and customers

Training & Onboarding

• Hands-on training from experienced team members
• Initial onboarding includes paperwork, job shadowing, and branch-specific training
• Training pace is tailored to each individual based on learning progress
• Access to online learning resources and training tools
• Ongoing support from leadership and teammates

Why Join Us?

• Comprehensive benefits package with minimal out-of-pocket costs
• 13 paid federal holidays
• 401(k) program with employer matching
• Additional employer retirement contribution program
• Long-standing leadership team that invests in employee success
• Stable organization focused on employee development and internal support

Our Culture

We believe great customer service starts with a great team. Our workplace is built on collaboration, accountability, and mutual respect. Employees are encouraged to learn, grow, and take pride in making a difference for members every day.

If you're looking for a role where your work matters, your teammates support one another, and you can build a rewarding career in a family-oriented environment, we'd love to hear from you.

Job Type & Location

This is a Permanent position based out of Ann Arbor, MI.

Pay and Benefits

The pay range for this position is $36270.00 - $46345.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

See email from Andrea Klebba

Workplace Type

This is a fully onsite position in Ann Arbor,MI.

Application Deadline

This position is anticipated to close on Sep 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.