Senior Digital Experience Developer, Artificial Intelligence

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines is seeking a Digital Experience Developer with a strong engineering and implementation focus to build, integrate, and operate AI-enabled capabilities that enhance customer experiences across delta.com, Fly Delta app, and related digital platforms.

This role is centered on hands-on development, solution delivery, and technical execution. You will work closely with product, design, analytics, and platform teams to turn requirements and designs into scalable, production-ready digital experiences. Rather than performing deep analytical research, this role focuses on applying AI capabilities, services, and models to real-world customer use cases. A strategic problem-solving mindset and expertise on how to use a variety of AI tools to deliver immediate value is critical to success in this role.

You are a practical technologist who enjoys building solutions, integrating systems, deploying features to production, and continuously improving digital experiences through iteration and operational excellence. You thrive in collaborative environments where speed, reliability, and customer impact matter most.

Responsibilities

• Design, build, and implement AI-enabledand rules-based features that enhance digital customer journeys across web andmobile platforms

• Leverage AI and externalGenerative/Agentic AI tools to accelerate solution design, automate complexbusiness logic, and deliver intelligent workflows for our customers.

• Develop and integrate front-end andback-end components that support personalization, content delivery, andautomation

• Work with product managers and UXpartners to translate requirements and designs into functional, scalabledigital solutions

• Integrate AI services, APIs, andplatform capabilities into existing digital ecosystems

• Collaborate with engineering andplatform teams to ensure solutions are production-ready, performant, andscalable

• Participate in deployment, monitoring,and support of digital features to ensure reliability and operational stability

• Ensure all implementations comply withsecurity, privacy, accessibility, architecture, and governance standards

• Provide practical technical input onhow AI and automation can be responsibly and effectively applied within digitalproducts

• Stay current on modern digitalexperience technologies, development frameworks, and AI tooling relevant tocustomer-facing platforms

What you need to succeed (minimum qualifications)

• Minimum of 3 years of experience in software development, technical consulting, or technical implementation roles

• Hands-on experience with Generative/Agentic AI tools and a strong understanding of how to leverage AI in streamlining work productivity and building workflows

• Strong understanding of modern development practices, including APIs, microservices, and cloud-based architectures

• Well versed in model selection and practical experience deploying different models for various objectives based on their specific functionality including any strengths or weakness and understanding of token cost reduction

• Experience working with cross-functional teams including product, design, and engineering

• Ability to implement technical solutions from defined requirements and designs

• Strong problem-solving skills with a focus on execution and delivery

• Familiarity with customer-facing platforms, content management systems, or digital experience platforms

• Commitment to secure, reliable, and privacy-conscious software development

• Values diverse perspectives and collaborative ways of working

• Consistently prioritizes customer trust, safety, and system stability

• Consistently prioritizes safety and security of self, others, andpersonal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in theUnited States.

What will give you a competitive edge (preferred qualifications)

• 5+ years of experience building orintegrating digital experiences in large-scale consumer environments such astravel or eCommerce

• Hands-on experience with cloudplatforms, CI/CD pipelines, and production deployment workflows

• Experience implementingpersonalization, automation, or AI-powered features using existing tools orservices

• Familiarity with front-end frameworks,backend services, or full-stack development

• Ability to guide less experienceddevelopers on implementation patterns and AI best practices

• Demonstrated ability to delivertangible customer experience improvements through technical execution

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading pro?t sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31)

• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

• 10 paid holidays per calendar year

• Birthing parents are eligible for 12-weeks of paid maternity/parental leave

• Non-birthing parents are eligible for 2-weeks of paid parental leave

• Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here