Shift Leader
Beans & Brews
Job Description
Shift Lead Job Description Position: Shift Lead
Reports To: General Manager
Position Summary The Shift Lead is responsible for guiding their fellow staff members to success in their positions maintaining store operations (specifically in the absence of the store's General Manager). The role focuses on quality assurance, peer training, and the organization of the daily flow of operation. The Shift Lead is also responsible for having a deep understanding of menu items and drink preparation that will allow them to lead by example and set a standard of quality work for the rest of the team.
Key Responsibilities Time Commitment In this position, one would typically be expected to have availability for either opening shifts or closing shifts. However, applicants with the flexibility to occasionally work both types of shifts are preferred. Scheduling may vary based on the needs of the store and the team.
Preferred availability:
Customer Experience Ensure that the staff is treating each customer with respect and is delivering an exceptional guest service experience. The expectations our staff in this area include the following:
Shift Lead Job Description Position: Shift Lead
Reports To: General Manager
Position Summary The Shift Lead is responsible for guiding their fellow staff members to success in their positions maintaining store operations (specifically in the absence of the store's General Manager). The role focuses on quality assurance, peer training, and the organization of the daily flow of operation. The Shift Lead is also responsible for having a deep understanding of menu items and drink preparation that will allow them to lead by example and set a standard of quality work for the rest of the team.
Key Responsibilities Time Commitment In this position, one would typically be expected to have availability for either opening shifts or closing shifts. However, applicants with the flexibility to occasionally work both types of shifts are preferred. Scheduling may vary based on the needs of the store and the team.
Preferred availability:
- Ability and desire to work 30-40 hours per week
- Opening-
- Monday-Saturday: 5:30 AM - 1:00 PM
- Sunday: 6:30 AM - 2:00 PM
- Closing-
- Monday-Thursday: 12:00 PM - 6:30 PM
- Friday-Sunday: 12:00 PM - 7:30 PM
Customer Experience Ensure that the staff is treating each customer with respect and is delivering an exceptional guest service experience. The expectations our staff in this area include the following:
- Greet every guest in a friendly and professional manner.
- Take accurate orders and process transactions through the POS system.
- Communicate clearly with guests about menu items, modifications, discounts, and promotions.
- Thank guests sincerely and invite them back (example: "See you tomorrow!").
- The Shift Lead will also be asked to address guest concerns politely and with professionalism, upholding our "100% satisfaction" company policy.
- Answer the store phone and handle basic customer queries and requests.
- Prepare espresso drinks, brewed coffee, teas, and specialty beverages according to company recipes and standards.
- Prepare and serve food items safely and efficiently.
- Ensure consistency, quality, and proper presentation of all drinks and food items.
- With the help of their team members, the Shift Lead should efficiently manage the completion of daily tasks with the team (checklists, cleaning, restocking, etc.)
- Tracking the store's cash deposits
- Daily counting and tracking of tips
- Sorting and facing of bills
- The Shift Lead may also be asked to assist in tracking our stores inventory using spreadsheets
- Communicate effectively with team members to ensure smooth operations.
- Support the team during busy periods. Using positive reinforcement to boost moral and maintain a happy and healthy environment for staff and customers
- Assign daily tasks and responsibilities to the staff with the help of Management.
- Assist the Manager in the maintenance of store operations as directed
- Work efficiently in a fast-paced environment
- Maintain (with words and actions) the image of a positive role model for the team
- Follow company policies, recipes, and procedures.
- Ensure you and the team are upholding a standard of punctuality and reliability for scheduled shifts.
- Must possess a current Food Handler's Permit/Food Handler Card as required by local health regulations (or obtain within the required timeframe after hire).
- Previous customer service experience required.
- Previous professional leadership experience is greatly preferred, but not required.
- Ability to stand for extended periods and move quickly in a fast-paced environment.
- Ability to multitask and stay organized during busy times.
- Strong communication and leadership skills.
- Strong knowledge in simple mathematics and counting.
- Skilled in observation and attention to detail.
- Ability to receive and apply constructive feedback and training, demonstrating a willingness to make corrections and continuously improve.
- Comfort in providing constructive feedback to team members, working with the manager to build and maintain a strong and capable team
- Ability to maintain a positive, guest-focused attitude in a fast-paced service environment.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Shift Leader in Orem, UT vacancy
- ...sustain a highly productive store environment by leading a team that delivers Whirl’d Class Service and Results! Responsibilities A Shift Leader is responsible for the overall shift operations, sales performance and execution of brand excellence in a store in the absence...SuggestedShift work
- ...Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. As a Shift Lead for our...SuggestedFull timeTemporary workLocal areaFlexible hoursShift work
- ...Summary: The Shift Leader is responsible and accountable for all Restaurant activities while on duty. The Shift Leader will work with the Restaurant Management Team to ensure all activities are consistent with and supportive of the Restaurant's business plan....SuggestedImmediate startShift workNight shiftWeekend work
- ...while creating a culture centered around teamwork, personal growth, and giving back. We believe great leaders set the tone for exceptional customer experiences, and our Shift Leaders play a vital role in helping our restaurants succeed. If you're a motivated leader who...SuggestedLocal areaFlexible hoursShift workAfternoon shift
- ...one of fastest growing pizza chains in the country! And we are looking for Leaders to continue our momentum. Marco's Pizza store crews are like families. To maintain that environment, we need Shift Leaders to be highly engaged and to display personal accountability and...SuggestedFlexible hoursShift work
- ...for our next General Manager! If you are ready to rise like one of our bagels and grow your career, then becoming a District Shift Leader is for you. District Shift Leaders participate in a targeted General Manager development plan to learn how to be a bagel boss....Permanent employmentLocal areaShift workDay shiftAfternoon shiftEarly shift
$10.5 - $11.5 per hour
...: General Manager POSITION SUMMARY STATEMENT: This position is fully accountable for the profitable operation of a specific shift designated by the General Manager while adhering to all company guidelines and regulations. Ensure the restaurant is in full compliance...Hourly payLocal areaShift work- ...food, but also with service that puts a smile on their faces and keeps them coming back for more. We are currently hiring for Shift Leaders who are motivated people with excellent interpersonal skills, and the ability to establish a team that works well together, increase...Daily paidCurrently hiringFlexible hoursShift work
- ...but also with service that puts a smile on their faces and keeps them coming back for more. We are currently hiring for Shift Leaders who are motivated people with excellent interpersonal skills, and the ability to build a team that works well together, increase...Daily paidCurrently hiringFlexible hoursShift work
- ...Job Description Shift Lead Job Description Position: Shift Lead Reports To: General Manager Position Summary The Shift Lead is responsible for guiding their fellow staff members to success in their positions maintaining store operations (specifically...Summer workLocal areaShift work
- ...If you possess these attributes and can commit to improving upon them, we would love to speak with you about joining our team! Shift Leader Responsibilities Coaching the staff to deliver amazing customer service; Producing high quality food; Delivering the Jersey Mike...Temporary workLocal areaShift work
- ...will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. Role: Pizza Hut Shift Leader Pizza Hut Shift Leader - Do you want to shift your career into a higher gear? Your Opportunity, Your Future, Your Career, Great...Extra incomeFlexible hoursShift work
$13 - $16 per hour
...Job Description Job Description Ski Daddy's in American Fork, UT is looking to hire a full-time Restaurant Shift Leader. Are you a customer service rockstar? Do you have restaurant experience? Would you like to work for a food service company that has a family atmosphere...Hourly payFull timePart timeFlexible hoursShift workNight shift- ...A leading pizza franchise in Springville is seeking a dedicated Shift Leader to oversee team operations and ensure customer satisfaction. In this role, you will develop your management skills through our training program while enjoying a flexible schedule. Ideal candidates...Flexible hoursShift work
- ...Shift Lead As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire...Flexible hoursShift workNight shiftAfternoon shift
- ...Shift Manager Opportunity At Sonic Drive-In There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform. Being a Shift Manager...Immediate startShift workNight shiftWeekend work
$16 per hour
...tuition assistance, valuable job training, and retirement benefits. Let's talk. Make your move. Requirements: Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to...Temporary workLocal areaFlexible hoursShift work$15 per hour
...employment decisions including hiring, scheduling, and pay. McDonald's USA is not involved in the hiring process. Position: Shift Leader McDonald's Works for Me I want a career that's rewarding, offers good benefits, and provides opportunities for growth. I have...Local areaFlexible hoursShift workDay shiftAfternoon shift- ...Hourly Shift Supervisor The Hourly Shift Supervisor (SS) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, guest, people & operations. The Hourly Shift Supervisor supports the Restaurant General Manager (RGM...Hourly payFlexible hoursShift work
- ...Shift Manager Position Our Shift Managers support our stores and General Managers in creating an amazing guest experience, and empowering... ...Manager with the tasks of training the next generation of leaders, guiding them to be promoted and empowering them to have a successful...Local areaShift work
$17 - $26 per hour
...Shift Supervisor We're building a world of health around every individual — shaping a more connected, convenient and compassionate... ...family and one community at a time. A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store...Hourly payFull timeSeasonal workFlexible hoursShift workNight shiftWeekend workDay shiftEarly shift- ...Wendy's - Vineyard is currently looking for a full time or part time Shift Manager to join our team in Vineyard, UT. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly...Full timePart timeImmediate startShift work
$17 - $26 per hour
...bigger – helping to simplify health care one person, one family and one community at a time. Position Summary A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to...Hourly payFull timeSeasonal workLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftEarly shift- ...Description: The Shift Supervisor (SS) lives the company Mission Statement and values through direction of crew, customer service and operations during assigned shifts. The Shift Supervisor is responsible for restaurant operations during assigned shifts when management...Temporary workImmediate startShift work
$16 per hour
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is a separate company and the employer for this role. McDonald’s USA has no control over employment matters at the restaurant. Any hiring...Temporary workFlexible hoursShift work$14 - $18 per hour
Job Opportunity At Village Inn - Walker Group Our talented team members have been delivering exceptional service to guests for almost 60 years. We reached our premier status by recognizing that we not only need to provide the best food, but also hire the best people...Hourly payFlexible hoursShift work- Assistant Manager Opportunity Start your path to Cafe Rio stardom today! Cafe Rio Mexican Grill is serving up fresh opportunities! We are looking for high energy assistant managers. Do you have a passion for cooking up great food? Do you want to be part of a team...Flexible hoursShift workAfternoon shiftEarly shift
$18.5 - $21.37 per hour
...Shift Manager Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We are a top franchise group with great growth potential, looking for excellent people to join our team! Panera Perks:...Hourly payFlexible hoursShift workNight shift- ...WKS KRISPY KREME, LLC Position: Shift Leader Brand: Krispy Kreme Reports To: District Leader Job Overview The Shift Leader is responsible for supporting daily shop operations and supervising team members during assigned shifts. This role ensures food...Local areaFlexible hoursShift workNight shiftEarly shift
- ...joyful guest experiences. We're passionate about great food, strong teamwork, and creating growth opportunities for our people. As a Shift Manager, you'll play a key leadership role, helping to guide our team to success and keep operations running smoothly. We're...Flexible hoursShift workNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Shift Leader. Be the first to apply!


