Concierge - SB

Job Description

Job Description

Now Hiring: Concierge

The Villas at San Bernardino is a pillar in assisted living in Pasadena, CA. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Now Hiring: Concierge

2985 N G St, San Bernardino,

CA 92405, USA

Why work for us?

• Caring and compassionate environment
• Opportunity for growth, success and longevity
• Come join employees who have become family!
• Supportive Management team

Benefits:

• Beautiful work environment
• Competitive cash compensation
• Health insurance
• Vision & Dental Insurance
• Flexible scheduling
• Electronic charting
• 401(k)

Responsibilities of  a Concierge:

• Support the mission, vision, and culture of the organization through positive communication.
• Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, associates, physicians, pharmacies and other vendors or persons.
• Contribute to team effort by being flexible in work assignments; by taking initiative, providing support, and by understanding how this position affects and compliments all other Community positions.
• Able to maintain work pace appropriate to given workload. Perform activities on schedule while maintaining regular attendance and punctuality.
• Answer phones, take messages and transfer calls.
• Greet arriving guests in a professional and friendly manner.
• Answer residents needs and requests.
• Maintain a daily resident log and resident emergency information.
• Answer emergency responder and fire alarm systems and take appropriate emergency steps.
• Schedule residents doctor appointments and activities as necessary.
• Provide information to business office for billing.
• Give directions and disseminate information as directed.
• Distribute written communications.
• Accept and sign for deliveries (mail, prescriptions, etc.).
• Coordinate guest room reservations as applicable.

Added Responsibilities:

• Respond appropriately to changes in the work setting.
• Perform other related assignments as required.
• Be familiar with Oxford Health Group Policies Procedures Manual and Oxford Associate Handbook.
• Act on constructive feedback by listening to supervisor(s), customers and peers and use it to improve performance.
• Maintain resident, employee, and community confidentiality.
• Respect Residents Rights.
• Demonstrate positive attitude and ability to work well with all people, particularly the elderly.
• Promote positive work environment that emphasizes teamwork.
• Demonstrate willingness to help other staff whenever needed.
• Follow all front desk policies concerning tracking of residents.

Qualifications  of a Concierge:

• High school diploma preferred.
• Previous Concierge experience is a plus.
• No previous felony conviction, or conviction for fraud of the federal government.
• 18+ years of age.
• Familiar with how to use a telephone, copy machine, fax machine, and all other office equipment associated with this position.P
• Possess excellent communication skills and the ability to effectively communicate both verbally and in writing. Must be able to read write, speak and understand English, as well as follow directions (written and oral).
• Possess basic computer skills, including knowledge of Word, Excel and Outlook.