Patient Care Connect Coordinator

Patient Care Connect Coordinator

Patient Care Connect Coordinator Orthopedics Specialty Care

Location: Initial Training: Soto St., Los Angeles, CA 90033

Ongoing Assignment: Torrance, CA 90505

Onsite Only: 100% onsite; no remote or hybrid options available.

Compensation:

Pay Rate: $22.00$30.00/hour (top of range for highly qualified, bilingual [Spanish/English])

Schedule: MonFri, 8:00AM5:00PM

Dress Code: Business casual/clinic-appropriate

Parking: Free at Torrance; USC-provided at Soto location.

What We're Looking For

We seek dependable, professional, and committed candidates with consistent onsite availability in Torrance. Candidates must demonstrate reliability and a strong work ethic to ensure uninterrupted clinic operations and exceptional patient care.

Quality Expectations

Candidates should excel in delivering top-tier customer service, representing Health positively, and upholding our standard of excellence within the community.

Role Overview

As a Patient Care Connect Coordinator, you'll coordinate high-volume scheduling and patient navigation within a busy Orthopedics specialty call center. You'll manage appointment logistics, facilitate access to care, and partner with both clinical teams and front office staff to enhance the patient experience.

Key Responsibilities

Patient Coordination & Customer Service

• Guide and support patients through the clinic process, including appointment scheduling, answering inquiries, explaining procedures, and providing directions.
• Act as the primary liaison, ensuring clear communication between patients, providers, and internal/external departments.
• Address barriers to care by coordinating translation and financial assistance services.

Clerical Support

• Accurately register new and returning patients, collect demographics, verify insurance, and process referrals/authorizations.
• Maintain up-to-date patient records in the EMR system.
• Support daily workflows by handling scheduling, eligibility, and authorizations.
• Respond to patient account inquiries with thorough follow-through.

Candidate Requirements

Must-Haves

• Comfortable working in a high-volume call center environment.
• Minimum 12 years of healthcare, medical office, or front office scheduling experience.
• Exceptional customer service & patient communication skills.
• Familiarity with EMR/EHR systems.
• Ability to multitask in a fast-paced environment with a polished, professional appearance.

Nice-to-Haves

• Bilingual (Spanish highly preferred).
• Experience in Orthopedics or other specialty clinics.
• Knowledge of insurance verification, referrals, or patient access/navigation.

Education

• High school diploma or equivalent required.