Operation Manager (Monday-Friday 4:00p-12:00a)

Job Information Job Area: Freight Forwarding Location: USA - Bridgeport, 48809 Al-227 Division: Solutions Job Title: Operations Manager (Monday-Friday 4:00p-12:00a) Time Type: Full Time Summary The Operations Manager is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities on a daily basis, including labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing, and shipping of product in a manner consistent with company service and cost objectives. Key Responsibilities Conduct staff meetings to review daily/weekly work activities, plan, and assure continuous improvement. Keep senior management and client representatives informed of critical issues that affect operations. Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manage operations to meet prescribed productivity and service goals. Implement and report on ongoing cost savings measures; provide ideas and suggestions for more efficient operations. Meet all client specified KPI’s, and comply with Quality system requirements. Apply sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Assist in hiring, training, and professional development programs; participate in performance evaluation system for recommending promotions, wage increases, and other HR activities. Provide overall training and evaluation responsibilities of warehouse staff. Plan daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assess priorities based on time sensitivity and available resources and assign duties to appropriate warehouse staff. Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs. Train new staff in assigned duties or delegate training responsibilities to experienced team members. Keep informed of quantity and quality of jobs being performed; provide guidance and advice as necessary. Assign supervisory duties to experienced team members acting as leads for lower level warehouse staff; stay abreast of progress or problems. Hold regular meetings with warehouse staff to assess group’s overall status and discuss improvement ideas. Assist in the physical operations as needed. Leverage the skills of the right people at the right time to deliver results. Maintain high motivation and focus on customer satisfaction. Provide ongoing growth and development opportunities for team members. Conduct annual performance reviews for team members. Support adherence to Standard Operating Procedures (SOPs). Ensure all team members are properly trained and efficient in required information systems (e.g., WMS systems). Coordinate high level customer service standards for all functions and maintain appropriate contact with all functions. Participate in planning new account strategies, prospecting new opportunities, and contributing to quoting rates. Support the development of an annual operating budget and manage controls to meet service level and performance goals. Manage programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment, including material handling equipment (MHE). Keep informed of relevant new technology and make recommendations as applicable. Other Duties Willing to work evenings and weekends as needed. Performs other duties as required. Supervisory Responsibilities Supervise warehouse associates and team leads. Communicate all problems and questions to manager. Assist the operations/general manager as needed. Follow all safety procedures at all times. Responsible for all equipment, supplies, documents, and materials related to job. Follow all DSV policies and procedures. Comply with all federal, state, and local regulations. Minimum Required Qualifications High school diploma or general education degree (GED). 3 years’ experience working in a logistics/distribution/relevant environment. 1 year experience in a supervisory role. Able to operate MHE. Satisfactory completion of a forklift training program. Skills, Knowledge and Abilities Proficient in Microsoft Office (Excel, Word, and PowerPoint). Experience with RF scanners and WMS functions. Business communication skills. Basic to intermediate mathematical skills. Strong attention to detail and accuracy. Good organizational and personnel skills. Strong leadership, supervision, and planning skills. Able to work flexible schedules, including nights and weekends. Participate in cross training to improve knowledge in multiple areas/departments. Adapt to change and thrive in a fast‑paced work environment. Preferred Qualifications Some college education. 2-4 years’ experience in a supervisory role. 2-4 years forklift experience. Current or prior MHE certification. Physical Demands Hands are used to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. Employee uses computer and telephone equipment. Must be able to lift up to 40 lbs and stand on feet for up to 8 hours per day. Work Environment Low to moderate noise level; rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Compensation and Benefits Expected base pay: $85,000 - $95,000 annually. Position is eligible for a performance‑based bonus program. DSV provides health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short‑term and long‑term disability coverage, and wellness resources. 401(k) plan offers company‑matching contributions up to 5%. Paid time off, paid holidays, and floating holidays are provided. Equal Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr