Sheriff's 911 Call Dispatcher

The Position

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 4/3/26, 6/5/26, 8/7/26, 10/2/26, 12/4/26. Under supervision, the Sheriff's 911 Call Dispatcher receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions.

Examples of Knowledge and Abilities

Knowledge of basic office procedures, methods, and operation of modern equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment; English usage, spelling, grammar, and punctuation; report writing techniques; major streets, highways, and districts in Sacramento County; principles of effective customer service. Ability to remain calm and courteous while dealing with the public under stressful circumstances; deal with highly stressful situations; take accurate notes and prepare concise reports using information from callers; operate modern office equipment; read maps to identify major geographical points and streets in Sacramento County; learn to operate communications equipment used by the Sheriff's Office; analyze situations accurately and take effective action; follow written and verbal instructions; learn relevant laws, rules, and regulations; establish and maintain cooperative, effective working relationships with customers, co-workers, other agencies and the general public; communicate clearly and concisely, both verbally and in writing; analyze situations accurately and adopt an effective course of action; effectively organize and prioritize work assignments; keep accurate and orderly records; maintain confidential information; interpret and apply applicable federal, state, and local laws, codes, and regulations; apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met; speak and understand English clearly and concisely.

Employment Qualifications

Minimum Qualifications Graduation from high school or satisfactory completion of an acceptable General Education Development (GED) test; AND One year of full-time paid experience performing work where the main duties of the job involved public contact via telephone and/or in person, computer usage, and/or dealing with a high call volume. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. General Qualifications POST Requirement: Completion of a California Peace Officer Standards and Training (POST) approved abilities assessment test with a passing score is required prior to appointment to this class. Successful completion of POST Public Dispatchers' Basic Course required within 12 months from the date of appointment. Incumbents in this class are required to maintain POST Dispatchers Certificate through Continued Professional Training (CPT) in accordance with POST recommendations. Typing Requirement: Demonstrated ability to type accurately at a net speed of not less than 40 words per minute is required prior to appointment. Failure to demonstrate and maintain this ability may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, shall be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Security Clearance: In addition to the Sacramento County Criminal History and Background check, prior to appointment in this class candidates will need to: 1. Pass a security clearance investigation conducted by the Sacramento County Sheriff's Office. 2. Successfully pass a medical examination and psychological screening. Physical Requirements: Positions in this class require the incumbents to: Visually distinguish between, red, green and orange colors. Have sufficient hearing to clearly understand speech over a telephone. Have sufficient vision to distinguish depth and colors on a computer screen. Have sufficient dexterity to constantly use a keyboard and mouse. Verbally communicate to exchange information over telephone. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Positions in this class require the incumbents to: Work in emotionally stressful situations. Work various shifts to provide 24-7 coverage, including nights, weekends, and holidays. On a continuous basis, answer a high volume of telephone calls in a call-center environment. Wear and maintain a designated Sheriff's uniform. Probationary Period The probationary period for this classification is twelve (12) months.

Application and Testing Information

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.